Front Desk Representative

3 weeks ago


Williamsburg, Virginia, United States Great Wolf Lodge Full time

Job Summary: As a Front Desk Agent at Great Wolf Lodge, you will be responsible for providing exceptional guest service and ensuring a memorable experience for our visitors.

Key Responsibilities:

  • Welcome guests by greeting, answering questions, and responding to their requests in a timely and professional manner.
  • Register guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, and issuing guest room keys.
  • Establish credit by verifying credit cards or obtaining cash from guests.
  • Direct guests to their rooms by showing them the location on a resort map.
  • Convey information to guests in a clear and concise manner.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Knowledge of hotel operations and policies.


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