Spa Front Desk Coordinator

1 day ago


Williamsburg, Virginia, United States Crescent Services Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Attendant to join our team at The Spa of Colonial Williamsburg. As a key member of our operations team, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless experience for our guests.

Key Responsibilities
  • Provide warm and welcoming greetings to guests, ensuring a professional and friendly demeanor.
  • Manage incoming calls, schedule appointments, and provide therapists with accurate daily schedules.
  • Within 2 days of arrival, call expected guests to promote spa, salon, and fitness center services.
  • Accommodate guest and member requests, answer questions, and sell spa/salon services and retail products.
  • Demonstrate a thorough knowledge of spa treatments and products, assisting guests with retail product selection.
  • Promote and upsell spa/salon services to maximize revenue.
  • Handle guest complaints in accordance with established guest problem resolution procedures.
  • Process gift certificate requests, including taking orders, preparing certificates, processing payment, and recording sales.
  • Coordinate with housekeeping to ensure adequate supply of robes, towels, spa guest amenities, and guest lockers.
  • Ensure all guests and members sign in before entering the spa facility and track daily wait lists.
  • Complete necessary checklists and supply re-order forms as needed.
Requirements
  • High school diploma or equivalent required.
  • Minimum 2 years of experience in a guest service capacity, preferably in-person in a hospitality setting.
  • Minimum 2 years of administrative/organizational skill or vocational education.

We offer a competitive compensation package, exceptional benefits plan, 401K matching program, and opportunities for growth and development. Join our team and be part of a top-rated company on Glassdoor



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