Customer Support Manager

2 days ago


Marietta, Georgia, United States Zebra Technologies Full time
Job Title: Customer Support Manager

At Zebra Technologies, we are seeking a highly skilled Customer Support Manager to join our team. As a key member of our support team, you will be responsible for managing the scheduling and timekeeping operations for our retail and banking customers.

Responsibilities:
  • Establish and manage operational objectives and work plans to drive results.
  • Supervise a large team or multiple smaller teams, ensuring adherence to quality processes and standards.
  • Work closely with business stakeholders to resolve critical and complex escalations from all points of contact.
  • Manage and champion training programs to improve knowledge and skills of the support team.
  • Estimate timeframes for complex projects and manage the completion of assignments within specified time, quality, and cost parameters.
  • Identify strategies for process improvement and verification activities.
Qualifications:
  • Bachelor's Degree in Industrial Engineering or related field.
  • Minimum 12 years of experience, including 2 years of management experience.
  • Fluent level of English (written and verbal) and local language as applicable.
  • Intermediate level skills in Microsoft business applications.
  • Customer service values and strong leadership skills.

Zebra Technologies is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. We offer a comprehensive benefits program, including healthcare, wellness, and continued learning and development opportunities.



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