Senior Manager, Genesis Customer Experience

3 days ago


Marietta, Georgia, United States Hyundai Motor America Full time
About the Role

We are seeking a highly skilled and experienced Senior Manager to lead our Genesis Customer Experience team. As a key member of our organization, you will be responsible for overseeing and managing all regional Customer Experience activities within the designated Genesis Region.

Key Responsibilities
  • Exercise independent judgment with daily analysis of the regions Genesis Service Experience (GSX) and Genesis Buyers Experience (GBX) scores.
  • In partnership with the Regional Dealer Performance Manager, develop regional Customer Experience improvement strategies, processes, and programs.
  • Work closely with the national Customer Experience team to successfully implement national programs at the regional level.
  • Use advanced knowledge to create tactical Customer Experience-based reward and recognition programs for Retailers.
  • As needed, partner with the National Office to develop and implement pilot programs to improve the overall customer experience.
  • Support the Regional General Manager with the Governance process (OCM/PRM).
  • Serve as the subject matter expert (SME) for Genesis Customer Experience website/dashboard.
  • Perform all other assigned duties as required.
Requirements
  • Eight or more years of wholesale related automotive experience desired with demonstrated abilities in direct dealer contacts.
  • Two to three years of supervisory experience desired.
  • Budget Management oversight.
Preferred Qualifications
  • Bachelor's degree preferred.
  • Master's degree a plus.
What We Offer
  • Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance).
  • Holiday Pay - the company shuts down with pay between Christmas and New Years.
  • Vacation and sick time off.
  • Healthcare insurance (medical, dental, and vision).
  • 401(K) company match.
  • Additional 401(K) Employer Enhanced Contribution program - eligible after 1 year of employment, in addition to the regular employer matching contribution.
  • Basic life insurance, short- and long-term disability.
  • Mental health, wellbeing, and employee assistance program.
  • Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits).
About Hyundai Motor America

Hyundai Motor America is a leading automotive company that values diversity, equity, and inclusion. We are committed to creating a workplace that is free from discrimination and harassment. We believe in the importance of equal employment opportunity and strive to create a workplace that is inclusive and respectful of all employees.



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