Junior Customer Support Specialist

2 weeks ago


Marietta, Georgia, United States NorthPoint Search Group Inc Full time

Exciting Opportunity - Entry-Level Customer Support Specialist

Company: NorthPoint Search Group Inc

Location: Metropolitan Area

Position Overview: Step into a rewarding career with a prominent player in the medical device sector, where you will embark on a journey in customer support, assisting clients with state-of-the-art products and services.

Core Responsibilities:

  • Client Engagement: Interact with clients through multiple communication channels to resolve inquiries and provide necessary support.
  • Product Familiarization: Acquire knowledge about advanced medical devices to inform clients about their advantages.
  • Comprehensive Training: Engage in an extensive training program designed to help you thrive in the customer service domain.
  • Order Management: Oversee order management tasks to ensure prompt delivery of products.
  • Issue Resolution: Work collaboratively with colleagues to address client concerns and guarantee satisfaction.
  • Record Keeping: Ensure precise maintenance of client information within the CRM system.
  • Sales Assistance: Support the sales team in fulfilling client requirements and achieving sales objectives.

Qualifications:

  • Education: A high school diploma is required; college coursework is advantageous.
  • Experience: No previous experience is necessary; a strong desire to learn is crucial.
  • Communication Proficiency: Strong verbal and written communication skills are essential.
  • Customer Orientation: A commitment to providing outstanding service and ensuring client satisfaction.
  • Technical Skills: Familiarity with Microsoft Office Suite and other relevant software tools.
  • Collaborative Spirit: Ability to work effectively within a team environment.

Benefits:

  • Structured Training: Enhance your skills and knowledge for success in this role.
  • Career Advancement: Opportunities for professional growth within the organization.
  • Employee Benefits: Access to comprehensive medical, dental, and vision insurance, 401(k), and additional perks.
  • Inclusive Environment: Contribute to a supportive and diverse workplace culture.


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