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Junior Customer Support Specialist
2 months ago
Company:
- NorthPoint Search Group Inc
Location:
Kennesaw
Job Overview:
Are you eager to launch your career in the medical device sector with a leading organization? We invite you to become part of our team as an Entry-Level Customer Service Representative, where you will receive the necessary training and support to thrive in this exciting industry.
This role is more than just employment; it is your gateway to a fulfilling career within the medical device sector.
Key Responsibilities:
Customer Interaction:
Engage with clients in a courteous and professional manner via phone, email, and other communication methods to address inquiries, provide information, and assist with their requirements.
Product Familiarization:
Acquire knowledge about our innovative medical devices and services to effectively inform clients about their features and advantages.
Training and Skill Development:
Participate in our extensive training program, crafted to equip you with the expertise and abilities essential for success in the medical device field.
Order Management:
Oversee order processing, including entry, tracking, and ensuring timely and precise deliveries.
Issue Resolution:
Collaborate with the team to address customer concerns and challenges, ensuring a high level of customer satisfaction.
Data Organization:
Maintain accurate and well-organized customer records and information within our CRM system.
Sales Assistance:
Work in conjunction with our sales team to support their initiatives in fulfilling customer needs and achieving sales objectives.
Qualifications:
Education:
High school diploma or equivalent. Some college coursework is advantageous but not mandatory.
Experience:
No previous customer service experience is required. We seek candidates with a strong desire to learn and advance in the role.
Communication Skills:
Exceptional verbal and written communication abilities.
Customer-Centric Approach:
A commitment to delivering outstanding customer service and ensuring customer satisfaction.
Technical Proficiency:
Comfortable utilizing various software applications, including Microsoft Office Suite.
Team Collaboration:
Ability to work effectively as part of a cooperative team.
Benefits:
Comprehensive Training:
We offer a structured training program to equip you with the skills and knowledge necessary for success.
Career Advancement:
Enjoy opportunities for career growth within our organization, with a clear pathway for progression.
Employee Benefits:
Access to medical, dental, and vision insurance, 401(k), and additional benefits.
Supportive Environment:
Join a positive and inclusive workplace where your contributions are recognized and valued.
