Customer Support Associate

2 months ago


Marietta, Georgia, United States Northwest Exterminating Full time
About Northwest Exterminating

We are a leading provider of pest control services in the Southeast, with over 65 years of experience and a strong commitment to customer satisfaction.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Specialist. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our services.

Key Responsibilities
  • Provide exceptional customer service through phone, email, and in-person interactions
  • Resolve customer complaints and issues in a timely and professional manner
  • Upsell and cross-sell our services to customers
  • Meet and exceed sales targets and performance metrics
  • Collaborate with internal teams to ensure seamless customer experience
Requirements
  • High school diploma or equivalent required
  • No experience required, but a strong desire to learn and grow with our company
  • Bilingual (Spanish speaker) preferred
  • Proficient in Microsoft Office tools such as Word, Excel, and PowerPoint
  • Ability to pass a drug screen
What We Offer
  • Competitive hourly rate and monthly commissions
  • Comprehensive benefits package including medical, dental, vision, maternity, and life insurance
  • 401(k) plan with company match and employee stock purchase plan
  • Paid vacation, holidays, and sick leave
  • Employee discounts
  • Industry-leading training program
Why Northwest Exterminating?

We are a stable and growing company with a strong commitment to our employees and customers. We offer a fun and supportive work environment, opportunities for advancement, and a chance to make a real difference in people's lives. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply.


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