Customer Support Technical Specialist
2 months ago
At Fiserv, we are a prominent player in the Fintech and payments sector, facilitating the movement of money and information globally. Our connections span financial institutions, corporations, merchants, and consumers, ensuring seamless transactions every day. If you aspire to create a significant impact, consider a career with us.
Position Overview
As a Contact Center Support Specialist, you will engage directly with clients, providing assistance with remote deposit and digital check scanner technologies. Your role will involve frequent interactions with external customers, vendors, and internal teams, managing a high volume of inquiries to ensure a positive customer experience.
Key Responsibilities:
• Deliver advanced technical support for escalated issues.
• Address complex inquiries and diagnose technical problems.
• Assist with IT hardware and software applications.
• Conduct problem identification, research, and resolution.
• Coordinate issue resolution with external partners, including product development teams.
Qualifications:
• At least 1 year of experience in a technical support capacity.
• Proficiency in installing and troubleshooting software and hardware.
• High school diploma or equivalent required.
Preferred Skills:
• Experience with remote desktop support.
• Familiarity with firewalls and drivers.
About Fiserv:
Fiserv is a global leader in financial technology, with over 40,000 associates serving clients in more than 100 countries. Recognized as one of Fortune magazine's "World's Most Admired CompaniesTM" for 9 of the last 10 years, we are dedicated to innovation and excellence.
Diversity and Inclusion Commitment:
Fiserv is an Equal Opportunity Employer, committed to fostering a diverse workforce that reflects our global community. All qualified applicants will be considered for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or veteran status.
Fraud Awareness:
Please be vigilant regarding fraudulent job postings that may not be affiliated with Fiserv. Any legitimate communication from our representatives will originate from a verified business email address. We do not conduct hiring through text messages or social media and will not request sensitive information during the hiring process.
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