Customer Support Specialist

2 weeks ago

Marietta, Georgia, United States Global Technical Talent Full time
Position Title: Customer Support Specialist - Administrative Contract

Job Overview:
The Customer Support Specialist is responsible for addressing and resolving telephone inquiries and requests from customers or potential customers in a timely, accurate, and courteous manner.

Utilizing appropriate telephone etiquette and all available resources, the specialist will competently and courteously respond to incoming customer inquiries, requests, and complaints.

This role involves troubleshooting inquiries and following up with customers on issues that require further resolution. The specialist will complete all necessary documentation related to call handling and maintain comprehensive and precise records.

Additionally, the role includes reporting laboratory results to clients and patients according to established protocols and ensuring timely follow-up to resolve all issues and concerns.

The specialist will also provide education and guidance to clients regarding laboratory processes and escalate issues as necessary to keep supervisors informed of client concerns, problems, or deviations from established procedures.

Other duties may be assigned to meet business needs or customer requirements.


Qualifications:

Required Experience:
A minimum of one (1) year of customer service and/or related healthcare experience is required. Hands-on knowledge of medical terminology is essential.

Preferred Experience:
Previous experience in a related healthcare setting is preferred.

Physical and Mental Requirements:
Ability to sit for extended periods and perform repetitive motions, including typing.

Knowledge and Skills:

Proficient telephone etiquette for managing customer inquiries, basic knowledge of office equipment operation, and an understanding of the significance of Quality Service and its measurement.

Excellent interpersonal and communication skills (both oral and written) are necessary for effective interaction with customers and colleagues. Proficiency in basic computer applications (Word, Excel, Outlook) is required.

Ability to multitask and thrive in a fast-paced environment, along with strong organizational skills and problem-solving abilities, is essential.

Good listening skills and the capacity to maintain a professional and tactful demeanor in stressful situations are crucial. Confidentiality in handling client information is mandatory.


Education:
High School Diploma or Equivalent is required.

Additional Information:
This position provides short-term coverage for employees on leave.

Benefits:
Medical, Vision, and Dental Insurance Plans, 401k Retirement Fund.

About Global Technical Talent:
Global Technical Talent empowers individuals to take proactive steps towards improving health outcomes.

Leveraging the world's largest database of clinical lab results, our diagnostic insights uncover new pathways for disease identification and treatment, inspire healthy behaviors, and enhance healthcare management.

We serve a significant portion of the adult population and healthcare providers across the United States, with our dedicated workforce understanding that, in the right context, our diagnostic insights can lead to transformative actions.

As a leading provider of diagnostic information services, we are committed to making a positive impact in the communities we serve by promoting health, creating value for all stakeholders, and fostering an inspiring and inclusive workplace.

Our commitment to Inclusion & Diversity is integral to our identity and operations.

We are inspired by the diverse experiences and perspectives of our employees, as diversity of thought and authentic connections enable us to deliver valuable solutions and inclusive care to our patients and communities.

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