Customer Service Representative

5 days ago

Marietta, Georgia, United States City of Marietta, GA Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at the City of Marietta, GA. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing meter data readings, and assisting customers with billing inquiries.

Key Responsibilities
  • Customer Service: Assist customers with billing inquiries, complaints, and concerns in a professional and courteous manner.
  • Meter Data Entry: Enter meter data readings into our computer system to ensure accurate billing.
  • Application Processing: Process applications for connection, disconnection, or transfer of utility service.
  • Account Verification: Verify no outstanding or delinquent accounts before processing connection or transfer of service.
  • Commercial Deposits: Determine required commercial deposits based on account size and type.
  • Form Letters: Complete form letters of credit for customers.
  • Printing Priority: Determine printing priority for work orders to be distributed to service workers.
  • Late Deposit Assessments: Track late deposit assessments and notify customers or disconnect service.
  • Inspections: Verify inspections before processing applications to install permanent electrical meters.
  • Refund Checks: Enter requests for refund checks from overpaid accounts into the computer system.
  • Non-Payment Service Orders: Process and complete non-payment service orders and generate disconnection orders for returned checks and payment agreements.
  • Service Orders: Generate service orders to verify service disconnected for non-payment.
  • Cash Reimbursement: Request checks to reimburse Cashier's petty cash.
  • Meter Tests: Enter meter readings into the computer to ensure proper billing and record results.
  • Returned Checks: Handle returned checks from banks by debiting accounts with necessary charges.
  • Established Fees: Generate charges to customer accounts for established fees.
  • Budget Billing: Process accounts for addition to the budget billing program.
  • Health Hardships: Code accounts in the computer system for health hardships and senior discounts.
  • Credit Card Payments: Process credit card payments by phone.
  • Final Billing: Assist the Final Billing Representative by transferring balances to active accounts and entering check requests for overpayment on final bills.
  • Switchboard Relief: Relieve the Switchboard Operator daily during lunch hours and vacation as assigned.
Preferred Qualifications
  • Education: High school graduate or GED and a minimum of two years of related customer service experience in a similar operation.
  • Language Skills: Pleasant speaking voice (English) and ability to interact with customers in an effective and courteous manner. Ability to speak Spanish as a second language preferred.
  • Office Procedures: Knowledge of general office procedures, appropriate professional dress, and skill in the use of a personal computer to retrieve and enter account information into the database, and modern office equipment.
  • Business Mathematics: Knowledge and skill using business mathematics. Ability to accurately record numeric and other information into the billing database.
  • Time Management: Ability to work under deadlines and pressures, as all related work must be completed by the end of the business day.

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