Current jobs related to Cloud Support Manager - Marietta, Georgia - Parallel Partners

  • Cloud Support Manager

    1 month ago

    Marietta, Georgia, United States Parallel Partners Full time

    Job Title: Cloud Support ManagerAs a Cloud Support Manager with Managed Services experience, you will lead a team providing first and second-level support for all managed customers. Your role will be to coordinate the overall support process for incidents/service requests and establish objectives/metrics for the support desk operation that reflect the...

  • Cloud Support Manager

    2 weeks ago

    Marietta, Georgia, United States Parallel Partners Full time

    Job Title: Cloud Support ManagerParallel Partners is seeking a highly skilled Cloud Support Manager to lead our team in providing exceptional support to our managed customers.Key Responsibilities:Coordinate overall support process for incidents/service requestsEstablish objectives/metrics for the support desk operationManage the performance and operation of...

  • Oracle Cloud Finance and SCM Senior Manager

    2 weeks ago

    Marietta, Georgia, United States The Services Group Full time

    Job Title: Oracle Cloud Finance and SCM Senior ManagerWe are seeking a highly skilled and experienced Oracle Cloud Finance and SCM Senior Manager to join our team at The Services Group. As a key member of our IT leadership team, you will be responsible for leading the implementation and management of Oracle Cloud Finance and SCM applications.Key...

  • Oracle Cloud ERP Specialist

    2 weeks ago

    Marietta, Georgia, United States ShiftCode Analytics Full time

    Job Title: Oracle System AdminWe are seeking an experienced Oracle System Admin to join our team at ShiftCode Analytics. The ideal candidate will have a strong background in Oracle cloud ERP and security modules, with the ability to set up users, handle security, and provide expert-level support.Key Responsibilities:Configure and manage Oracle cloud ERP...

  • Oracle Cloud ERP Administrator

    4 weeks ago

    Marietta, Georgia, United States ShiftCode Analytics Full time

    Job Title: Oracle System AdminWe are seeking an experienced Oracle System Admin to join our team at ShiftCode Analytics.Job Summary:As an Oracle System Admin, you will be responsible for setting up users, handling security, and managing Oracle cloud ERP systems. This is a 12-month contract-to-hire position, starting immediately.Key Responsibilities:Configure...

  • Cloud Solutions Architect

    2 weeks ago

    Marietta, Georgia, United States Performive Full time

    About the RoleWe are seeking a highly skilled Solutions Engineer to join our team at Performive. As a Solutions Engineer, you will play a critical role in collaborating with our Sales, Marketing, and Technical Teams to drive business objectives. Your primary responsibility will be to build trust with our customers by proposing technical architectures,...

  • Cloud Solutions Architect

    2 weeks ago

    Marietta, Georgia, United States Performive Full time

    About the Role:We are seeking an experienced Solutions Engineer to join our team at Performive. As a Solutions Engineer, you will be responsible for collaborating with our sales, marketing, and technical teams to drive business objectives and build customer trust in our solutions.Key Responsibilities:Work with the sales team to identify and qualify business...

  • Cloud Solutions Architect

    1 week ago

    Marietta, Georgia, United States Performive Full time

    About the RolePerformive is seeking an experienced Solutions Engineer to join our team. As a Solutions Engineer, you will collaborate with the Sales, Marketing, and Technical Teams to drive major business objectives. You will build customer trust in Performive solutions, leading to customer success in the post-sale.Key ResponsibilitiesWork with the sales...

  • Oracle Cloud Apps SCM/Finance Functional Senior Manager

    3 weeks ago

    Marietta, Georgia, United States The Services Group Full time

    Job Title: Senior Manager, Enterprise ApplicationsThe Services Group is seeking a highly skilled Senior Manager, Enterprise Applications to lead our Oracle Cloud Finance, SCM, MDM, and OTM project. As a key member of our team, you will be responsible for contributing to and managing the applications strategy to support our Sales, Logistics, and...

  • Oracle Cloud ERP System Administrator

    2 weeks ago

    Marietta, Georgia, United States ShiftCode Analytics Full time

    Job Title: Oracle Cloud ERP System AdministratorWe are seeking an experienced Oracle Cloud ERP System Administrator to join our team at ShiftCode Analytics.Key Responsibilities:* Set up and manage users* Handle security and access control* Ensure compliance with security protocolsRequirements:* 12 months+ contract to hire position* Authorized to work in the...

  • Oracle Cloud Sys Admin/Security Expert

    2 weeks ago

    Marietta, Georgia, United States The Services Group Full time

    Cloud Finance and Security ProjectThe Services Group is seeking a highly skilled Oracle Cloud Sys Admin/Security expert to join our team for a 12-month contract-to-hire opportunity. As a key member of our team, you will be responsible for ensuring the security and compliance of our Oracle Cloud Finance, SCM, MDM, and OTM systems.Key Responsibilities:Design...

  • Oracle Cloud Test Lead

    1 week ago

    Marietta, Georgia, United States ShiftCode Analytics Full time

    Cloud Finance Testing SpecialistWe are seeking a strong testing lead to manage the Integrator as well as the offshore testing team and be the primary liaison between the SI and the offshore team. This is a 12 month+ contract to hire position, starting immediately.Key Responsibilities: Manage the Integrator as well as the offshore testing team Be the primary...

  • Oracle Cloud Apps SCM/Finance Functional Senior Manager

    1 month ago

    Marietta, Georgia, United States The Services Group Full time

    Job Title: Senior Manager, Enterprise ApplicationsThe Services Group is seeking a highly skilled Senior Manager, Enterprise Applications to lead our Oracle Cloud Finance, SCM, MDM and OTM project. As a key member of our team, you will be responsible for contributing to and managing the applications strategy to support our Sales, Logistics, and administrative...

  • Oracle Cloud Test Lead

    2 weeks ago

    Marietta, Georgia, United States ShiftCode Analytics Full time

    ORACLE CLOUD TEST LEADWe are seeking a seasoned testing lead to manage the integrator and offshore testing team for an Oracle Cloud Finance, SCM, MDM, and OTM project. The ideal candidate will have strong leadership skills and be able to liaison between the SI and offshore team.Key responsibilities include:Managing the integrator and offshore testing...

  • Client Success Manager

    2 weeks ago

    Marietta, Georgia, United States Performive Full time

    Job Title: Client Success ManagerWe are seeking a highly motivated and experienced Client Success Manager to join our team at Performive. As a Client Success Manager, you will be responsible for managing relationships with current and new clients, advising and consulting with clients on best practices, and assisting in service delivery by communicating...

  • Customer Support Manager

    1 month ago

    Marietta, Georgia, United States Zebra Technologies Full time

    Job Title: Customer Support ManagerAt Zebra Technologies, we are seeking a highly skilled Customer Support Manager to join our team. As a key member of our support team, you will be responsible for managing the scheduling and timekeeping operations for our retail and banking customers.Responsibilities:Establish and manage operational objectives and work...

  • Senior Engineering Manager

    1 week ago

    Marietta, Georgia, United States Cortavo Full time

    Job OverviewWe are seeking a seasoned Engineering Director to join our leadership team at Cortavo. This role is essential to our managed IT services growth and success, bridging the gap between technical excellence and customer satisfaction. The ideal candidate will enjoy engaging with customers to understand their IT environments, business goals, and...

  • CAD Manager

    2 weeks ago

    Marietta, Georgia, United States Selectek Full time

    CAD Manager Job DescriptionSelectek is partnering with a firm based in the Atlanta, Georgia area to add a CAD Manager to their team on a temp-to-perm basis.The ideal candidate will assist engineering managers in developing a data-driven CAD program with design templates, create procedures, and instruct design teams on best practices and standards.This firm...

  • Senior Data Analyst

    1 week ago

    Marietta, Georgia, United States Beacon Hill Full time

    Job Title: Senior Data AnalystWe are seeking a highly skilled Senior Data Analyst to contribute to our team in Atlanta. This role involves providing design, configuration, and support for enterprise databases with a focus on data governance, security, and reliability. The ideal candidate will possess strong technical expertise in database management and...

  • Peer Support Program Manager

    2 weeks ago

    Marietta, Georgia, United States TIER4 GROUP Full time

    Job SummaryWe are seeking a highly skilled and compassionate Peer Support Program Manager to lead our system-wide peer support program. This critical role will involve managing a team of volunteer peer supporters, conducting training and education programs, and developing policies and procedures to support the health and well-being of our clinical...

Cloud Support Manager

2 months ago

Marietta, Georgia, United States Parallel Partners Full time
About the Role

We are seeking a highly skilled Cloud Support Manager to lead our Managed Services team at Parallel Partners. As a key member of our organization, you will be responsible for coordinating the overall support process for incidents and service requests, establishing objectives and metrics for the support desk operation, and ensuring that service levels are achieved.

Key Responsibilities
  • Monitor all requests, incidents, and problems reported or detected in the Cloud Support organization.
  • Develop and mature phone/ticket escalation processes to ensure free flow of information within the organization.
  • Drive ticket deep-dive analysis and develop strategies for improvement of team efficiency and effectiveness.
  • Oversee technical solutions and client documentation repository and ensure quality solutions and procedures are available and used by team members.
  • Implement and cultivate capture of NPS scores to measure customer satisfaction.
  • Recruit, onboard, train, and day-to-day lead Level-1 and level-2 support representatives in the Cloud Support team.
Requirements
  • 8+ years of technology experience in a Managed Services Department.
  • 5+ years of experience in a leadership role.
  • People management experience.
  • Customer onsite and remote support experience.
  • Ability to work in a fast-paced, dynamic environment.
  • Strong communication, writing, and presentation skills.
  • Data Center Operations and Infrastructure Design experience, an asset.