Customer Account Liaison

2 weeks ago


Marietta, Georgia, United States Insight Global Full time

Overview:

Insight Global is looking for a Client Account Specialist to join our team, focusing on providing exceptional support to customers in the payment services sector. This role involves addressing various customer account issues across multiple platforms. Responsibilities include managing inquiries related to banking changes, contracts, payment facilitation, billing concerns, and general customer support. This position requires onsite presence during standard business hours.

Key Responsibilities:

  • Address customer account issues promptly and with a customer-centric approach across all systems.
  • Utilize necessary software and database tools to manage retailer accounts, ensuring all communications are documented in the CRM system.
  • Maintain a positive, empathetic, and professional demeanor towards customers at all times.
  • Collaborate effectively within a team environment and communicate efficiently with colleagues and management.
  • Provide support across departments, including Help Desk and Sales Teams, as required.

Qualifications:

  • Minimum of 2 years of experience in a customer service, sales support, or account management role.
  • Strong attention to detail and ability to handle multiple tasks simultaneously.
  • Proficient in internal banking or finance systems/software, with strong computer skills.
  • Experience with CRM systems is essential.
  • Excellent communication skills, both written and verbal.
  • Background in the financial or payment services industry is preferred.

Preferred Skills:

  • Fluency in Spanish is highly desirable.
  • Experience in the Point-of-Sale industry is a plus.
  • Strong organizational skills and a commitment to delivering outstanding customer service.

Work Environment:

  • This position requires 40 hours of work per week, with assigned shifts.
  • Work is conducted onsite with no travel required.

Compensation and Benefits:

The compensation for this role ranges from $20/hr to $22/hr, depending on various factors such as skills and experience. Benefit packages commence on the 31st day of employment and include medical, dental, and vision insurance, as well as retirement account options with employer matching.



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