Managed Services Operations Director
7 days ago
We are seeking a highly skilled Managed Services Operations Director to join our team at Lyra Technology Group. As a key member of our management team, you will be responsible for leading and guiding our service operations to deliver exceptional customer service.
Key Responsibilities- Team Leadership: Effectively manage and provide leadership and development opportunities to a team of in-person and virtual support members.
- Service Delivery: Track, highlight trends, and implement change to ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met consistently.
- Resource Allocation: Manage resource allocation, staffing schedules, and capacity planning to meet operational needs.
- Training and Development: Identify training and development needs to ensure team members have the skills required for their roles.
- Process Improvement: Optimize workflows, drive innovation, and raise the bar on operational standards and expectations.
- Client Communication: Serve as a point of escalation for your team, maintaining strong communication with clients and stakeholders to ensure their needs are met effectively.
- Relationship Building: Build and nurture strong client and colleague relationships, demonstrating a deep understanding of their objectives and requirements.
- Education: Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
- Experience: Minimum 4 years of experience in a leadership role; ideally within a Managed Services Provider (MSP) environment, with a strong background in NOC operations and/or service desk management.
- Technical Skills: Expertise in incident management, change management, and service assurance processes. Strong technical acumen with proficiency in network infrastructure, IT systems, and cloud technologies.
- Communication Skills: Excellent communication skills, with the ability to interact confidently with clients, executives, and technical teams.
- Certifications: Certifications such as ITIL Foundation, CompTIA Network+, CCNA, and experience with cloud platforms (e.g., AWS, Azure) are highly desirable.
-
Restaurant Operations Manager
2 weeks ago
Maple Shade, New Jersey, United States Papa John's Full timeJoin our team at Papa John's as a Restaurant Operations Manager In this pivotal role, you will oversee all aspects of restaurant operations to guarantee exceptional product quality and customer satisfaction, ultimately driving profitability. Your leadership will be essential in making informed decisions, fostering a sense of pride and accountability among...
-
MSP IT Manager
1 day ago
Maple Shade, New Jersey, United States Lyra Technology Group Full timeAbout the RoleWe are seeking a highly skilled MSP IT Manager to join our team at Lyra Technology Group. As a key member of our management team, you will be responsible for leading and guiding our service operations to deliver exceptional customer service.Key ResponsibilitiesEffectively manage and provide leadership and development opportunities to a team of...
-
Assistant Manager of Quality
2 months ago
Maple Shade, New Jersey, United States CSL Full timeThe OpportunityThe Assistant Manager Quality (AMQ) reports to the Associate Director Quality.This position is located on site at our center in Maple Shade, NJ.The RoleEnsure the center is "inspection ready" by managing adherence to Standard Operating Procedures (SOPs), compliance policies and the quality system.Manage the Quality Control program,...
-
Quality Assurance Assistant Manager
1 week ago
Maple Shade, New Jersey, United States CSL Plasma Full timeThe OpportunityThe Quality Assurance Assistant Manager (QAAM) reports directly to the Associate Director of Quality.This role is essential for maintaining the highest standards at our facility.The RoleEnsure that the center is consistently prepared for inspections by overseeing compliance with Standard Operating Procedures (SOPs), regulatory policies, and...
-
Assistant Manager
5 days ago
Maple Shade, New Jersey, United States PJ 1081 Maple Shade Full timeJob SummaryPapa John's Restaurant PJ 1081 Maple Shade is seeking a highly motivated and experienced Restaurant Operations Manager to join our team. As a key member of our management team, you will be responsible for ensuring the highest level of customer satisfaction and restaurant profitability.Key Responsibilities:Quality and Customer Service: Develop and...
-
Wholesale Coordinator
6 days ago
Maple Shade, New Jersey, United States Holman Inc Full timeJob SummaryWe are seeking a highly organized and detail-oriented Wholesale Coordinator to join our Centralized Services team at Holman Inc. As a Wholesale Coordinator, you will play a critical role in coordinating and communicating with various stakeholders, including Central Accounting, Central Billing, auctions, dealerships, transporters, and other...
-
Office Operations Specialist
2 weeks ago
Maple Shade, New Jersey, United States Holman Enterprises, Inc. Full timeThe Fleet Management Administrator is responsible for orchestrating the timely delivery of fleet vehicles to clients. This role involves verifying and entering orders for fleet customers, as well as overseeing vehicle management tasks such as inventorying vehicles and facilitating dealer exchanges.Key Responsibilities:Provides support for various essential...
-
Warehouse Operations Specialist
2 days ago
Maple Shade, New Jersey, United States BJ's Wholesale Club Full timeJob SummaryWe are seeking a skilled and detail-oriented Warehouse Operations Specialist to join our team at BJ's Wholesale Club. As a key member of our warehouse team, you will be responsible for operating a forklift, transporting merchandise and materials throughout the club, assisting with the loading and unloading of delivery trucks, inspecting and...
-
Fleet Management Administrator
2 weeks ago
Maple Shade, New Jersey, United States Holman Enterprises, Inc. Full timeThe Fleet Management Administrator is responsible for coordinating the delivery of fleet vehicles to customers, ensuring timely and efficient service. This role involves processing orders for fleet clients and managing vehicle logistics, including inventory management and dealer exchanges.Key Responsibilities:Facilitates various essential business operations...
-
School Social Services Coordinator
2 weeks ago
Maple Shade, New Jersey, United States Uncommon Schools Full timeCompany OverviewUncommon Schools is a nonprofit organization dedicated to delivering exceptional K-12 education within historically underserved communities. We take pride in establishing schools that mirror our diverse student body, with over 60% of our educators and staff identifying as people of color.Currently, Uncommon operates 53 schools, serving more...
-
Material Handling Operator
1 week ago
Maple Shade, New Jersey, United States PeopleShare Full timeJob Title: Forklift OperatorLocation: Cherry Hill/Maple Shade, New JerseyPay Range: $18-22 per hourBenefits:Comprehensive health planDental insurance with no additional premiumVision plan option401K with matchPension and stock purchase plansTuition reimbursementPre-tax contribution account for health care costsDay care reimbursement accountShort-term &...
-
Food Service Specialist
2 weeks ago
Maple Shade, New Jersey, United States Melting Pot Full timeJoin Our Team as a Dining Room AttendantWe are a distinguished fondue establishment dedicated to providing an exceptional dining experience. At the Melting Pot, we transform fondue into a memorable occasion where guests can indulge in a unique culinary adventure while enjoying a relaxed atmosphere, private seating, attentive service, fine wines, and...
-
Customer Service Representative
3 days ago
Maple Shade, New Jersey, United States Smashburger Full timeAbout SmashburgerSmashburger is a fast-casual restaurant chain that specializes in serving high-quality, made-to-order burgers. We are committed to providing an exceptional dining experience for our customers, and we are seeking a skilled and enthusiastic individual to join our team as a Cashier/Food Runner.Job SummaryWe are looking for a Customer Service...
-
Automotive Customer Service Consultant
2 weeks ago
Maple Shade, New Jersey, United States Group 1 Auto Full timePosition OverviewEnjoy a 4-DAY WORK WEEK!Group 1 Automotive is a prominent player in the automotive retail industry, recognized for its excellence in sales and service.We are currently expanding our team and seeking dedicated Automotive Customer Service Consultants to join our esteemed dealership, representing a high-quality product. Our ideal candidate...
-
Exhibition Coordinator
1 week ago
Maple Shade, New Jersey, United States Rust-Oleum Corporation Full timeJob DescriptionRust-Oleum Corporation is seeking a highly skilled and organized Exhibition Coordinator to join our team. As an Exhibition Coordinator, you will be responsible for coordinating and managing pre-event and post-event marketing campaigns to ensure maximum ROI.Key Responsibilities:Event Planning: Work with the Director of Marketing and VP Business...
-
Radiology Specialist in Nuclear Medicine
2 weeks ago
Maple Shade, New Jersey, United States KnowHireMatch Full timePosition: Radiology Specialist in Nuclear MedicineJoin a leading healthcare organization that prioritizes professional development and exceptional patient care.Our institution is dedicated to creating a nurturing environment that encourages growth and collaboration among healthcare professionals.Located in a serene setting yet easily accessible, we offer a...
-
Lead Retail Sales Specialist
4 days ago
Maple Shade, New Jersey, United States Asurion Full timeJob DescriptionLead Retail Sales SpecialistAs a key member of our team, you will be responsible for driving sales and customer satisfaction in our retail stores. This role requires a strong ability to build relationships with customers, provide exceptional service, and drive sales growth.Key Responsibilities:Customer Service: Provide exceptional customer...
-
Administrative Coordinator
1 week ago
Maple Shade, New Jersey, United States Holman Enterprises, Inc. Full timeThe Office Administrator plays a crucial role in ensuring the smooth operation of administrative functions within the organization. This position is responsible for managing the logistics of fleet vehicle deliveries to clients and overseeing order processing for fleet services.Key Responsibilities:Facilitates various essential business operations by handling...
-
Office Support Specialist
1 week ago
Maple Shade, New Jersey, United States Holman Enterprises Full timeJob OverviewPosition Summary:Holman Enterprises is in search of a meticulous and driven Temporary Administrative Coordinator to assist our Personal Lines Service Teams. This part-time, temporary role offers a blend of remote and on-site responsibilities. The successful candidate will exhibit exceptional organizational skills, demonstrate a keen eye for...
-
Lead Retail Sales Specialist
3 days ago
Maple Shade, New Jersey, United States Asurion Full timeJob SummaryWe are seeking a highly skilled and experienced Lead Retail Sales Technician to join our team at Asurion. As a key member of our sales and service team, you will be responsible for driving sales growth, providing exceptional customer service, and leading a team of technical experts.Key ResponsibilitiesSales and Service: Sell solutions-based...