Technical Support Specialist
2 weeks ago
Key Competencies:
• Previous experience in remote technical support with a focus on customer service excellence.
• Fundamental knowledge of PC and laptop hardware components.
• 1 to 2 years of experience in a service desk environment.
• Familiarity with retail technology systems.
• Experience with service desk ticketing systems is advantageous.
Position Overview:
Our organization is seeking a dedicated helpdesk technician with 1-2 years of experience in service desk operations. The ideal candidate will be equipped to assist with workstation-related issues, Microsoft Office applications, password resets, and basic troubleshooting tasks. While many support tickets may be escalated to other teams, the technician should possess sufficient knowledge to restart software applications and have a basic to intermediate understanding of PC and laptop hardware. Familiarity with any ticketing software is considered a plus. A comprehensive two-week training program will be provided, allowing the new hire to shadow an experienced service desk specialist to gain insights and listen to live calls. They will also be trained on resolving point-of-sale (POS) system issues.
Additional Qualifications:
The candidate must demonstrate excellent phone etiquette, maintain a courteous demeanor, exhibit strong customer service skills, and effectively manage interactions with frustrated clients.
About TEKsystems:We are partners in transformation, assisting clients in activating innovative ideas and solutions to leverage new opportunities. Our team comprises 80,000 professionals collaborating with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services, Talent Services, and practical application, we work alongside forward-thinking leaders to drive meaningful change. This is the essence of true partnership. TEKsystems is part of the Allegis Group.
We are an equal opportunity employer and will evaluate all applications without regard to race, gender, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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