Technical Account Manager

3 weeks ago


Bolingbrook, Illinois, United States Impact Networking Full time

Description



Impact is hiring a Technical Account Manager for our Nationally ranked Best and Brightest Workplace

A Technical Account Manager or TAM works directly with the MIT Service Delivery team on tasks related to providing World Class Service across many industries. Technical Account Managers act as dedicated points of contact for our clients, ensuring smooth communication and coordination between their organizations and our team. They possess in-depth, technical knowledge and expertise to address any technical issues or challenges that may arise, working closely with clients to provide effective solutions and drive their IT initiatives forward.

Watch the video below to learn more about our Managed IT division ;

How Impact's MIT and Cloud Solutions Help Businesses

Responsibilities

A Technical Account Manager will build and maintain strong relationships with clients, ensuring their satisfaction with Impact's products and services through onboarding, Period Business Reviews (PBRs), monthly maintenance creation, and overall management of clients' technology roadmap.
  • Serves as the primary point of contact for clients, providing technical guidance, support, and solutions that align with their business objectives.
  • Own onboarding and lifecycle of multiple clients (Ex: Understanding contract language, cloud environments, Network Infrastructure, product lifecycles, technical documentation, workstation clean up, etc.).
  • Understand client technical environments and requirements and provide recommendations for products and services that meet their needs.
  • Lead internal and client facing onboarding project meetings for assigned clients.
  • Create and review Executive Summary recommendations with assigned clients.
  • Perform PBR planning, 48-hour reviews, and all post-PBR planning meetings.
  • Lead all client-assigned PBRs, overseeing recap, follow up, and planning from meeting.
  • Collaborate with sales and engineering teams to develop proposals, quotes, and project plans for clients.
  • Keep up-to-date with industry trends and best practices, and share this knowledge with clients and internal teams.



Things We Are Looking For


Experience
  • Previous experience in client-facing technology roles:
  • Technical Account Management, Client Relationship Manager, Customer Success Manager, Sales Engineer, Service Delivery Manager, Network Engineer, Systems Engineer, or similar
  • Experience with a Microsoft Partner organization
  • Experience with a Managed Services organization


General IT Knowledge
  • Microsoft suite of products
  • Excel, Word, Power Point
  • Understanding of Email Security, Cybersecurity
  • Experience with Ticketing Systems, ConnectWise Manage and/or other PSA
  • Familiarity with product stack or similar technologies
  • Microsoft Azure and M365 Cloud
  • Microsoft server and patching policies
  • Cisco technologies
  • Umbrella
  • Meraki
  • KnowBe4 Security Awareness Training


Other Skills and Abilities
  • Excellent verbal and written communication skills to communicate ideas to clients
  • Ability to work independently or as part of a team
  • Time management and multitasking skill
  • Advance motivational and negotiation skills



Benefits
  • 20 days of PTO
  • 12+ paid holidays
  • Flexible Sick Day Policy
  • Paid Parental Leave
  • Comprehensive Health, Disability Life, Dental and Vision Plans
  • 401(K) discretionary match & retirement plans
  • Continued education reimbursement
  • On-going training & development opportunities


#LI-Onsite

  • Bolingbrook, Illinois, United States Apex Systems Full time

    Position Title: IT Support SpecialistWork Arrangement: Fully RemoteContract Duration: 4 monthsOverview:Apex Systems is seeking an IT Support Specialist to join our Information Systems Team. This role is integral to our Corporate Office, where the specialist will collaborate with a skilled and geographically dispersed support team. The IT Support Specialist...


  • Bolingbrook, Illinois, United States TEKsystems Full time

    Key Skills Required:• Experience in remote technical support with a focus on customer service excellence.• Fundamental knowledge of PC and laptop hardware components.• 1 to 2 years of experience in a service desk environment.• Familiarity with retail technology systems.• Proficient in using service desk ticketing systems.Position Overview:Our...


  • Bolingbrook, Illinois, United States TEKsystems Full time

    Key Competencies:• Previous experience in remote technical support with a focus on customer service excellence.• Fundamental knowledge of PC and laptop hardware components.• 1 to 2 years of experience in a service desk environment.• Familiarity with retail technology systems.• Experience with service desk ticketing systems is advantageous.Position...


  • Bolingbrook, Illinois, United States TEKsystems Full time

    Key Skills Required:• Experience in remote technical support with a focus on customer satisfaction• Fundamental knowledge of PC and laptop components• 1 to 2 years of experience in a service desk environment• Familiarity with retail technology systems• Proficient in using service desk ticketing systemsPosition Overview:Our organization is seeking a...


  • Bolingbrook, Illinois, United States TEKsystems Full time

    Key Skills Required:• Experience in remote technical support with a focus on customer service excellence• Fundamental knowledge of PC and laptop hardware components• 1 to 2 years of experience in a service desk environment• Familiarity with retail technology systems• Experience with service desk ticketing systems is advantageousPosition...


  • Bolingbrook, Illinois, United States Creative Financial Staffing Full time

    About the RoleThe Accounts Payable Coordinator will play a crucial role in the Accounting team at Creative Financial Staffing. This position reports to the Accounting Manager and will work closely with other team members to ensure timely and accurate payment of invoices.Key ResponsibilitiesVerify and approve all vouchers for payment to ensure accuracy and...


  • Bolingbrook, Illinois, United States Compass Group, North America Full time

    Job SummaryWe are seeking a highly skilled and experienced Environmental Services Operations Manager to join our team at Compass Group, North America. As a key member of our facilities management team, you will be responsible for directing and overseeing the operational needs of the Housekeeping Department.Key Responsibilities:Establish and Maintain...


  • Bolingbrook, Illinois, United States Total Staffing Solutions Full time

    Job OpportunityWe're seeking a highly organized and detail-oriented Accounting Clerk to join our client's account department in the Manufacturing industry.This is a first shift opportunity with regular hours of 8:30 am – 5:00 pm and a competitive pay rate of $23.00 per hour based on experience.The Accounting Clerk will support the accounting department,...


  • Bolingbrook, Illinois, United States G&W Electric Co Full time

    Job SummaryWe are seeking a highly skilled and experienced Innovation Engineering Manager to join our team at G&W Electric Co. As a key member of our research and development department, you will be responsible for leading our research team in the development of new product concepts and technologies.Key ResponsibilitiesResearch and Development...


  • Bolingbrook, Illinois, United States G&W Electric Co Full time

    Since its inception in 1905, G&W Electric has established itself as a premier provider of engineered electrical power grid solutions. We invite you to become part of our dedicated team of manufacturing experts who are committed to advancing technologies for safe and dependable electricity.Position Overview:As the Manager of Innovation Engineering, you will...


  • Bolingbrook, Illinois, United States ClinDCast LLC Full time

    Position OverviewWMS SUPPORT ENGINEERAs a key player in our operations, you will guide and collaborate with various support teams ranging from Level 1 to Level 3 for Warehouse Management Systems (WMS). Your role will involve providing technical assistance and resolution strategies to enhance our Distribution Center (DC) operations.Key...


  • Bolingbrook, Illinois, United States Integrated Medical Systems, Inc. Full time

    Job Summary:We are seeking a skilled Biomedical Technician to join our team at Integrated Medical Systems, Inc., a leading medical supply distributor in the alternative site market.Key Responsibilities:Equipment Maintenance: Conduct routine checks and perform preventative maintenance on a wide range of biomedical equipment, ensuring optimal performance and...


  • Bolingbrook, Illinois, United States Skyline Solutions Full time

    **About Skyline Solutions**We are a leading provider of digital healthcare solutions, driving innovation and excellence in the industry. Our team of experts works tirelessly to develop cutting-edge IT solutions that improve the lives of millions.**The Role**We are seeking a highly skilled Business Intelligence Application Manager to join our team. As a key...


  • Bolingbrook, Illinois, United States ClinDCast LLC Full time

    Job OverviewWMS SUPPORT ENGINEERAs a WMS Support Engineer, you will play a crucial role in guiding and collaborating with various levels of WMS support teams. Your primary responsibilities will include:Providing technical assistance and resolution strategies to Distribution Center Operations.Working closely with cross-functional IT teams to address support...


  • Bolingbrook, Illinois, United States ClinDCast LLC Full time

    Position OverviewWMS SUPPORT ENGINEERAs a pivotal member of our team, you will guide and collaborate with various levels of WMS support teams, ensuring seamless operations within our distribution centers.Key Responsibilities:Provide technical assistance and resolution strategies to enhance DC Operations.Engage with cross-functional IT teams to address...


  • Bolingbrook, Illinois, United States G & W Electric Company Full time

    About G&W Electric:Since its inception in 1905, G&W Electric has established itself as a premier provider of engineered electrical power grid solutions on a global scale. Joining our team means becoming part of a dedicated workforce committed to enhancing the technologies that ensure the delivery of safe and reliable electricity. Our organizational culture...


  • Bolingbrook, Illinois, United States Solve IT Strategies, Inc. Full time

    Solve IT Strategies, Inc. is seeking a dedicated Product Lifecycle Management Administrative Support professional for a prominent beauty retail organization.Work Arrangement: Hybrid - 6 Days a Month On-SiteKey Responsibilities:The Product Lifecycle Management Administrative Support plays a crucial role in assisting the Transitions team. This position...

  • Operations Manager

    5 days ago


    Bolingbrook, Illinois, United States Bell & Associates, Inc. Full time

    Bell & Associates, Inc. is seeking a seasoned Operations/General Manager to lead our Bolingbrook, IL-based team. As a key member of our organization, you will be responsible for driving business growth and excellence.The ideal candidate will possess a strong ability to create and maintain an efficient system of operation, ensuring seamless alignment with our...


  • Bolingbrook, Illinois, United States Sterling Engineering Inc. Full time

    Job OverviewPosition: Construction Project EngineerEmployment Type: Direct HireSalary Range: $70,000 - $90,000Essential Qualifications: Experience in Structural or Civil Engineering is required. Please note that this position is entirely on-site.Role SummaryThe Project Engineer specializing in Post-Tensioning and Structural Repair is accountable for managing...

  • Office Manager

    2 days ago


    Bolingbrook, Illinois, United States Tunisia Hopkins - State Farm Agent Full time

    About the RoleWe are seeking a highly organized and detail-oriented Office Manager to join our team at Tunisia Hopkins - State Farm Agent. As an Office Manager, you will play a critical role in ensuring the smooth operation of our agency, providing exceptional customer service, and driving business growth.Key ResponsibilitiesCustomer Service: Establish and...