Technical Support Specialist

2 weeks ago


Bolingbrook, Illinois, United States TEKsystems Full time

Key Skills Required:


• Experience in remote technical support with a focus on customer service excellence


• Fundamental knowledge of PC and laptop hardware components


• 1 to 2 years of experience in a service desk environment


• Familiarity with retail technology systems


• Experience with service desk ticketing systems is advantageous

Position Overview:

Our organization is seeking a helpdesk technician with 1-2 years of experience in service desk operations. The ideal candidate will be adept at troubleshooting workstation issues, assisting with Microsoft Office applications, performing password resets, and providing basic hardware support. While many support tickets may be escalated to other teams, the technician should possess sufficient knowledge to restart software applications and demonstrate a basic to intermediate understanding of PC and laptop hardware. Familiarity with ticketing software is a valuable asset. The selected candidate will undergo a comprehensive two-week training program, shadowing an experienced service desk specialist to gain insights and skills in resolving point-of-sale (POS) issues.

Additional Qualifications:

The candidate must exhibit professionalism over the phone, demonstrate courtesy, possess strong customer service abilities, and effectively manage interactions with frustrated clients.

About TEKsystems:

We are committed to driving transformation. Our team collaborates with clients to harness innovative ideas and solutions, seizing opportunities in a rapidly evolving landscape. With a workforce of 80,000 professionals, we partner with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services and Talent Services, we engage with forward-thinking leaders to facilitate change. This is the essence of genuine partnership. TEKsystems is part of the Allegis Group.

We are an equal opportunity employer and welcome all applications without regard to race, gender, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.



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