Warehouse Management System Support Specialist

1 week ago


Bolingbrook, Illinois, United States ClinDCast LLC Full time
Job Overview

WMS SUPPORT ENGINEER

As a WMS Support Engineer, you will play a crucial role in guiding and collaborating with various levels of WMS support teams. Your primary responsibilities will include:

  • Providing technical assistance and resolution strategies to Distribution Center Operations.
  • Working closely with cross-functional IT teams to address support issues and implement upgrades.
  • Conducting initial issue triage and escalating matters as necessary.
  • Troubleshooting and resolving issues in real-time to ensure operational efficiency.
  • Performing root cause analysis for bugs and identifying opportunities for process enhancements.
  • Documenting and tracking incident trends to improve service delivery.
  • Creating and updating knowledge articles to facilitate team learning.
  • Supporting new feature releases and offering hypercare during implementation.
  • Working flexible hours, specifically for Second Shift (3 pm - 11 pm EST).

Qualifications and Skills:

  • In-depth knowledge of supply chain logistics and distribution, with a preference for experience in the healthcare sector.
  • Strong technical expertise in Blue Yonder WMS.
  • Proficient in analyzing WMS Trace files.
  • A minimum of 2 years of experience in Blue Yonder WMS development, including MOCA commands, Integrator, Reports, and Labels.
  • Experience in functional configuration, policy management, job maintenance, and interface event management.
  • At least 2 years of production support experience.
  • Proficient in Linux OS, command line operations, and Oracle Databases/SQL.
  • Familiarity with incident management, change management, and Jira tools.
  • Excellent communication and documentation skills.
  • A degree in Computer Science, Data Science, or Engineering Science is preferred.
  • Strong attention to detail and organizational skills.
  • Experience with WES/WCS automation integration is a plus.


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