Support Center Technician
1 month ago
The IT Support Analyst III TDB provides first-line support to end-users and employees on technical issues related to application, networks and infrastructure.
Essential Duties and Responsibilities:
- Respond to support requests from customers via phone, ticketing system, and email
- Accurately and efficiently assess the customer's request to determine severity & priority
- Define, research, and resolve or escalate customer issues in a timely and accurate manner (including routing non-technical issues appropriately)
- Provide prompt and timely updates to customers, colleagues, and management on outstanding issues
- Adhere to Support Center processes and procedures, contribute to growing/updating the knowledge base
- Act as liaison between customers, colleagues, management, and other non-technical CPI departments
- Other tasks, duties, and responsibilities as business needs dictate, conveyed by supervisor(s)
Job Requirements:
- Must be ready, willing, and able to work 1st, 2nd, and 3rd shift as the schedule rotates through the year (1st shift: 8am-4pm, 2nd shift: 4pm-12am, 3rd shift: 12am-8am)
- Must be able to work weekends - the Support Center at CPI is a 24/7×365 department
- Must work in CPI HQ - this role is not eligible for any WFH
- Must be able to access customer sites (access granted by each customer)
- Ability to lift 50lbs
Education Requirements:
- High School Diploma required
- Associate's/Bachelor's Degree preferred
Experience Requirements:
- Capability to understand and learn XML/HTML/Linux/Unix and other technologies
- Strong communication skills, punctuality
- 1-2 years of IT Support experience is preferred
-
Technical Support Specialist
1 week ago
Bolingbrook, Illinois, United States TEKsystems Full timeKey Skills Required:• Experience in remote technical support with a focus on customer service excellence• Fundamental knowledge of PC and laptop hardware components• 1 to 2 years of experience in a service desk environment• Familiarity with retail technology systems• Experience with service desk ticketing systems is advantageousPosition...
-
Technical Support Specialist
1 week ago
Bolingbrook, Illinois, United States TEKsystems Full timeKey Skills Required:• Experience in remote technical support with a focus on customer satisfaction• Fundamental knowledge of PC and laptop components• 1 to 2 years of experience in a service desk environment• Familiarity with retail technology systems• Proficient in using service desk ticketing systemsPosition Overview:Our organization is seeking a...
-
Technical Support Specialist
1 week ago
Bolingbrook, Illinois, United States TEKsystems Full timeKey Competencies:• Previous experience in remote technical support with a focus on customer service excellence.• Fundamental knowledge of PC and laptop hardware components.• 1 to 2 years of experience in a service desk environment.• Familiarity with retail technology systems.• Experience with service desk ticketing systems is advantageous.Position...
-
Technical Support Specialist
1 week ago
Bolingbrook, Illinois, United States TEKsystems Full timeKey Skills Required:• Experience in remote technical support with a focus on customer service excellence.• Fundamental knowledge of PC and laptop hardware components.• 1 to 2 years of experience in a service desk environment.• Familiarity with retail technology systems.• Experience with service desk ticketing systems is advantageous.Position...
-
Bolingbrook, Illinois, United States Wolter, Inc. Full timeService Administrative AssistantWolter, Inc., a prominent player in the material handling sector, is on the lookout for a Service Administrative Assistant. This role is pivotal in delivering essential administrative support to the Service Department, a division committed to enhancing efficiency in moving, storing, and powering the world.Key...
-
Automotive Service Technician
5 days ago
Bolingbrook, Illinois, United States Christian Brothers Automotive Full timeChristian Brothers AutomotiveWhat We Provide:*Competitive Pay Up to $45/HR for Highly Skilled TechniciansSign-On Incentives for Top TalentDiverse Range of Vehicles with Challenging RepairsWeekends Off for Family and Personal TimeModern Facility Equipped with Advanced Tools & EquipmentAnnual Recognition Awards for TechniciansShop Rating of 4.8 Out of 5 on...
-
Automotive Service Technician
5 days ago
Bolingbrook, Illinois, United States Christian Brothers Automotive Full timeChristian Brothers AutomotiveWhat We Provide:*Competitive Pay Up to $45/HR for Highly Skilled TechniciansSign-On Incentives for Top TalentDiverse Range of Vehicles with Advanced Repair NeedsWeekends Off for Family and Personal TimeModern Facility Equipped with State-of-the-Art ToolsAnnual Awards and Recognition for TechniciansShop Rating of 4.8 Out of 5 on...
-
Facilities Maintenance Technician
2 weeks ago
Bolingbrook, Illinois, United States Jobot Full timeJob OverviewWe are seeking a dedicated Facilities Maintenance Technician. This role offers competitive compensation and excellent benefits. We are particularly interested in candidates who possess strong skills in mechanical, electrical, and automated troubleshooting.Compensation: $30 - $35 per hourAbout Us: We are a reputable company looking for a...
-
Assembly Technician
2 days ago
Bolingbrook, Illinois, United States JobRialto Full timeWe are seeking a skilled Assembly Technician to join our team at JobRialto. As an Assembly Technician, you will be responsible for installing and testing hardware components in mainframe systems for copiers and printers.Key Responsibilities:Install and configure hardware components according to customer specificationsTest and verify the functionality of...
-
Clinical Laboratory Technician
2 weeks ago
Bolingbrook, Illinois, United States Lighthouse Lab Services Full timeLighthouse Lab Services is currently seeking a Clinical Laboratory Technician or Medical Laboratory Scientist to join our dedicated team. Our organization is committed to fostering a supportive environment where every individual is treated with dignity and respect. We prioritize wellness and aim to enhance the quality of life for our patients through...
-
Technical Support Specialist
1 week ago
Bolingbrook, Illinois, United States TEKsystems Full timeKey Skills Required:• Experience in remote technical support with a focus on customer service excellence.• Fundamental knowledge of PC and laptop hardware components.• 1 to 2 years of experience in a service desk environment.• Familiarity with retail technology systems.• Proficient in using service desk ticketing systems.Position Overview:Our...
-
Automotive Service Technician
1 week ago
Bolingbrook, Illinois, United States Christian Brothers Automotive Full timeChristian Brothers AutomotiveWhat We Provide:*Competitive Pay Up to $45/HR Based on Skill LevelSign-On Incentives for Highly Skilled TechniciansDiverse Range of Vehicles with Advanced Repair NeedsWeekends Off for Family and Personal TimeModern, Clean Workshop Equipped with State-of-the-Art ToolsAnnual Awards and Recognition for TechniciansOutstanding Google...
-
Facilities Maintenance Technician
7 days ago
Bolingbrook, Illinois, United States Jobot Full timePosition: Permanent Facilities Maintenance TechnicianOverview:We are seeking a dedicated Facilities Maintenance Technician to join our organization. This role offers competitive compensation and excellent benefits.Qualifications:The ideal candidate will possess strong skills in mechanical, electrical, and automated troubleshooting. We value expertise and a...
-
Technical Support Analyst
1 week ago
Bolingbrook, Illinois, United States Apex Systems Full timePosition Title: IT Support SpecialistWork Arrangement: Fully RemoteContract Duration: 4 monthsOverview:Apex Systems is seeking an IT Support Specialist to join our Information Systems Team. This role is integral to our Corporate Office, where the specialist will collaborate with a skilled and geographically dispersed support team. The IT Support Specialist...
-
Aftermarket Support Trainee
5 days ago
Bolingbrook, Illinois, United States G&W Electric Co Full timePosition OverviewG&W Electric Co has been a pioneer in the electrical power grid solutions sector since 1905. We are committed to fostering a culture that emphasizes employee development and success, creating an environment where innovation thrives.About the Aftermarket Support Trainee ProgramThe Aftermarket Support Trainee Program is designed to offer...
-
Pharmacy Technician
20 hours ago
Bolingbrook, Illinois, United States Walgreens Full timeJob SummaryWalgreens is seeking a highly skilled and motivated Pharmacy Technician to join our team. As a Pharmacy Technician, you will play a vital role in providing exceptional patient care and supporting our pharmacists in the delivery of high-quality services.Key ResponsibilitiesAssist pharmacists in the practice of pharmacy, including the preparation...
-
Warehouse Administrative Support Specialist
1 week ago
Bolingbrook, Illinois, United States Best Buy Full timePosition OverviewAs a Warehouse Administrative Support Specialist, you will play a crucial role in enhancing the online shopping experience by ensuring the accuracy and integrity of customer orders. Your responsibilities will involve conducting system audits, performing research, escalating issues, and facilitating communication across various teams.Key...
-
Cath Lab Technician
4 minutes ago
Bolingbrook, Illinois, United States Synergy Medical Staffing Full timeWe are seeking a skilled Cath Lab Technician to join our team at Synergy Medical Staffing. As a key member of our team, you will be responsible for assisting in the diagnosis and treatment of cardiovascular diseases.Job Summary:Assist in the performance of cardiovascular procedures, including catheterizations and angiograms.Operate and maintain complex...
-
Medical Device Technician
5 days ago
Bolingbrook, Illinois, United States Integrated Medical Systems, Inc. Full timeJob Summary:We are seeking a skilled biomedical technician to support our business growth initiatives at Integrated Medical Systems, Inc.Key Responsibilities:Conducting routine maintenance and repairs on a wide range of biomedical equipmentPerforming troubleshooting techniques and diagnostics to identify issuesAssisting in the testing and validation of...
-
Oil & Lube Center Assistant Supervisor
1 week ago
Bolingbrook, Illinois, United States True Blue Car Wash Full timePosition Title: Assistant Supervisor for Oil & Lube Center Company: True Blue Car Wash Overview: True Blue Car Wash is a dynamic and expanding enterprise with numerous locations across the nation. We are currently seeking a dedicated Assistant Supervisor for our Oil & Lube Center. Role Summary: The Assistant Supervisor will play a crucial role in ensuring...