Client Support Specialist

1 week ago


Seymour, Connecticut, United States Superior Plus Full time

Customer Service Representative

Superior Plus Propane is on the lookout for a dedicated and customer-oriented Customer Service Representative. This role involves managing incoming customer inquiries, engaging with both current and prospective clients, and providing essential information regarding our offerings. The ideal candidate will strive to resolve customer issues efficiently and positively.

Key Responsibilities:

  • Professionally manage incoming customer requests and calls, ensuring timely and accurate resolution of issues.
  • Assist walk-in clients at the service center.
  • Reach out to customers to address questions, resolve concerns, and foster new business opportunities.
  • Process orders and complete necessary forms to meet customer needs.
  • Support the sales team with incoming inquiries and outbound notifications regarding new services and products.
  • Contribute to additional customer service center tasks as assigned.

Qualifications:

The successful candidate will demonstrate the following skills and experience:

  • High school diploma or GED required; a college degree is preferred.
  • A minimum of five years of experience in a high-volume customer service or call center environment.
  • Exceptional attention to detail.
  • Proficiency in Microsoft Office Suite (Word and Excel).
  • Ability to manage multiple tasks and prioritize effectively.

Benefits:

We value work-life balance and offer a comprehensive benefits package to support you and your family, including:

  • Comprehensive medical, dental, and vision coverage.
  • 401(k) plan with profit sharing.
  • Tuition reimbursement programs.
  • Flexible spending accounts.
  • Basic life insurance.
  • Employer-sponsored short and long-term disability.
  • Wellness initiatives.
  • Opportunities for career advancement.
  • Incentives for outstanding performance.
  • Employee Assistance Program (EAP).

Additional Information:

Job Family: USA

Pay Type: Hourly



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