Service Operations Representative
2 weeks ago
Customer Service Representative
Superior Plus Propane is in search of a dedicated and enthusiastic Customer Service Representative. This role is pivotal in managing incoming communications from clients, engaging with both current and prospective customers, and providing essential information regarding our offerings. The representative will also be responsible for addressing customer concerns and ensuring a satisfactory resolution.
Key Responsibilities:
- Efficiently manage incoming inquiries and calls from clients, ensuring prompt and accurate issue resolution.
- Assist customers who visit our locations, providing them with the necessary support.
- Reach out to clients to address questions, resolve issues, and foster new business opportunities.
- Process orders and complete necessary documentation to meet customer requests.
- Support the sales team with incoming inquiries and notifications regarding new services and products.
- Contribute to additional customer service center needs as required.
Qualifications:
The ideal candidate for the Customer Service Representative position will have the following qualifications:
- A high school diploma or GED is required; a college degree is preferred.
- A minimum of five years of experience in a high-volume customer service or call center environment.
- Exceptional attention to detail.
- Proficiency in Microsoft Office Suite (Word and Excel).
- Ability to manage multiple tasks and prioritize effectively.
Benefits:
We understand the importance of work-life balance and offer a comprehensive benefits package to support you and your family, including:
- Comprehensive medical, dental, and vision coverage.
- 401(k) plan with profit-sharing options.
- Tuition reimbursement programs.
- Flexible spending accounts.
- Basic life insurance coverage.
- Employer-sponsored short and long-term disability plans.
- Wellness initiatives.
- Opportunities for career advancement.
- Incentives for exceptional performance.
- Employee Assistance Program (EAP).
Additional Information:
Job Family: USA
Pay Type: Hourly
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