Retail Operations Supervisor

2 weeks ago

Reston, Virginia, United States Emerging Blue Jobs Full time
Job Overview

Position: Retail Shift Leader

We are seeking a dedicated Retail Shift Leader for our client, a prestigious brand in the baking and kitchen sector. This role is pivotal in managing retail operations during assigned shifts.

General Summary

The Retail Shift Leader operates with a degree of autonomy and is accountable for all supervisory functions during their shift, including opening and closing procedures. This individual serves as a model for the retail team, delivering exceptional customer service, driving sales, and executing operational tasks effectively.

Key Responsibilities
  • Leadership:
    • Delegates daily responsibilities to team members and monitors task completion.
    • Conducts morning briefings to ensure all policies and operational standards are communicated and upheld.
    • Supports departmental objectives through informed decision-making and prioritization.
    • Collaborates with team leaders and management to maintain high customer service standards and acceptable staff conduct.
    • Works alongside other shift leaders to facilitate seamless shift transitions.
    • Engages in training for new hires and participates in team meetings.
    • Completes additional duties as required and acts as a consistent, positive role model.
    • Leads the shift to achieve outstanding customer service and operational efficiency.
  • Operational Duties:
    • Manages POS register operations according to established procedures.
    • Executes advanced POS functions, including sales reporting and receipt retrieval.
    • Handles cash deposits and maintains appropriate change funds.
    • Orders and manages supply inventory.
    • Processes bank deposits and checks.
    • Ensures compliance with all safety regulations and workplace policies.
Minimum Qualifications
  • 1-2 years of experience in a retail environment is preferred.
  • Prior supervisory experience is advantageous.
  • Proficient in Microsoft Word and Excel.
  • Excellent verbal and written communication skills.
  • Strong leadership capabilities.
  • Ability to think clearly and resolve issues with sound judgment.
  • Skilled in motivating staff while fostering a collaborative team atmosphere.
  • Exceptional customer service skills.
  • Ability to multitask in a dynamic environment.
  • Ability to work independently.
  • Flexible availability, including evenings and weekends.
  • Engages positively with both internal and external stakeholders.
Success Factors
  • Adaptable to change and proactive in suggesting improvements.
  • Strategic thinker who understands the impact of their role on broader outcomes.
  • Delivers exemplary service to all customers.
  • Sets high personal standards and meets deadlines.
  • Receptive to feedback and learns from experiences.
  • Effective communicator who respects diverse perspectives.
  • Participates in collaborative problem-solving and decision-making.
  • Maintains a positive outlook.
  • Community-oriented and actively participates in volunteer efforts.
Physical Requirements

The physical demands of this role include:

  • Ability to stand for extended periods.
  • Capability to work at a computer for prolonged durations.
  • Ability to lift up to 25 pounds.
Work Environment

This position is set in a fast-paced retail environment.

Safety Responsibilities
  • Recognizes that safety is a collective responsibility.
  • Ensures a safe and ergonomic workplace by identifying and rectifying unsafe conditions.
  • Participates in safety training programs and encourages team involvement.
Environmental Commitment
  • Adheres to company-wide sustainability practices.
  • Educates oneself on environmental initiatives.
  • Strives to enhance processes that minimize environmental impact.
Uniform Requirements
  • Name Tag (provided)
  • Clean apron (provided)

All employees are expected to foster a positive work environment through professional interactions with colleagues, customers, and vendors.

Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law. Reasonable accommodations are available for qualified individuals with disabilities to facilitate participation in the application process and during employment.

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