Assistant Manager of Retail Operations
2 weeks ago
A proficient Assistant Manager in Retail Operations will aim to achieve exceptional customer service standards at Duluth Trading Company.
Sales and Performance Objectives:
Exhibit leadership in driving revenue and profitability by meeting financial targets.
Guide key performance indicator initiatives through team training and development.
Maintain merchandise presentation in accordance with Visual Merchandising standards and current product messaging, while ensuring all ongoing sales promotions are upheld.
~ Recognize that the customer is at the heart of our mission.~ Cultivate a deep understanding of the Duluth brand and extensive product knowledge to deliver solution-oriented, friendly service to customers. Collaborate with the Store Manager to establish optimal staffing levels and floor coverage to enhance customer engagement.
~ Uphold Company standards for cleanliness across the sales floor, stockroom, restrooms, cash wrap, and hospitality areas.
Collaborate with the Store Manager to recruit, hire, train, motivate, and lead team members.
Demonstrate sound decision-making abilities and operate with minimal supervision; assist the Store Manager in ensuring all Human Resource protocols and documentation are completed efficiently.
Maintain store and employee files in accordance with all standards.Assist in the goal-setting process for the Store leadership team.
Adhere to all Company guidelines, policies, and programs while setting a positive example.
Identify challenges and opportunities to discuss with the Store Manager.
Store Operations:
~ Comprehend inventory and expense management.
~ Lead the team in the prompt and accurate handling of merchandise receipts and transfers.
~ Guide the team in the visual merchandising of the sales floor.
~ Understand, execute, and train all cash handling and reporting procedures.
~ Accurately process all register functions and ensure compliance within the store.
~ Ensure the security of the store; communicate any concerns to the Store Manager or Human Resources.
Preferred qualifications include an Associate's or Bachelor's degree focused on Business Administration and/or Merchandising.
A minimum of three years of retail experience, including at least one year in a management role, is required.
Experience in retail management is preferred, with specialty retail leadership experience being a plus.
Flexibility to work various shifts, including evenings and weekends, is essential.
Ability to work in varying temperatures, particularly in stockroom areas.
Proficiency in using common tools such as hammers, screwdrivers, and wrenches for floor sets.
Computer usage may account for up to 60% of daily activities.
As Duluth Trading Company continues to expand, we are pleased to offer enhanced benefits.
This includes 12-week full-pay parental leave, paid holiday time for significant observances, flexible scheduling, and more. Compensation is determined by various factors, including education, work experience, certifications, and compliance with federal, state, and local minimum wage requirements.Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform essential functions.
About Duluth Trading Company:
Founded in 1989, Duluth Trading Company is dedicated to empowering hardworking individuals to tackle life's challenges with confidence.
We seek talented individuals who share our values and are eager to contribute to the Duluth Trading legacy with a forward-thinking, digital-first approach.
Exceptional quality, engaging storytelling, outstanding customer service, and a shared belief in the spirit of determination define Duluth Trading Co.
We welcome talented individuals looking to be part of a dedicated team committed to helping others gear up, get their hands dirty, and take action.
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