Team Lead for Retail Operations

2 weeks ago

Reston, Virginia, United States Jushi Full time
Job Overview

SHIFT SUPERVISOR:

Are you looking to make a significant impact in the cannabis sector while receiving a competitive compensation package? At Jushi Holdings Inc., we are at the forefront of the rapidly expanding cannabis industry. The Shift Supervisor will collaborate closely with the Dispensary Manager to guide the team effectively. This position requires leading by example, demonstrating exceptional service, commitment, energy, and pace. Key responsibilities include managing deliveries, entering inventory data, restocking products, and ensuring adherence to FIFO inventory practices. The Shift Supervisor will inspire and motivate the team by maintaining a positive and proactive attitude.

ABOUT JUSHI:

Founded in 2018 and based in Boca Raton, Florida, Jushi is a fully integrated, multi-state cannabis enterprise that operates premium retail outlets, cultivates high-quality products, and develops innovative brands. We have established a sophisticated online platform that enhances the modern cannabis experience. Since our inception, we have expanded from a small team to over 1500 employees across seven states, earning recognition as one of the top cannabis companies to work for.

We operate numerous retail locations nationwide under the BEYOND / HELLOTM brand and the recently acquired Nature's Remedy brand, providing an exceptional in-store experience complemented by online reservations and express pickup options.

Our team is dedicated to growing, processing, and manufacturing a diverse range of cannabis brands, including The Bank, The Lab, Tasteology, Nira + Medicinals, and Sèche, catering to various consumer and patient needs.

KEY RESPONSIBILITIES:

  • Adhere to established policies for sales and customer service to guarantee customer satisfaction.
  • Maintain comprehensive knowledge of products and strains available in-store, and share that knowledge with team members.
  • Monitor and manage inventory levels, ensuring a diverse product assortment and communicating inventory needs with the Store Manager.
  • Assist Patient Care Specialists in guiding patients to make informed product choices based on their individual needs.
  • Complete and delegate tasks assigned during shifts, including:
    • Accurate cash handling and discount application.
    • Verification of necessary paperwork and identification for patients.
    • Ensuring compliance with security measures and safety protocols.
    • Maintaining a clean and organized store environment.
    • Facilitating open communication with management and colleagues.
    • Reporting any team member issues or patient concerns.
    • Providing end-of-day updates via email.
    • Executing opening and closing duties.
  • Collaborate with the management team to ensure smooth and compliant retail operations.
  • Assist in onboarding and training new Patient Care Specialists alongside the Store Manager.

QUALIFICATIONS:

  • High School diploma or GED required; Associate or Bachelor's degree preferred.
  • Experience or educational background in biology, medicine, horticulture, agriculture, business, management, or hospitality is advantageous.
  • A minimum of 2 years of experience in dispensary, call center, retail, sales, hospitality, or customer service roles.
  • Strong computer skills, including familiarity with web browsers, retail POS systems, and credit card processing terminals.
  • Excellent critical thinking, attention to detail, and mathematical skills.
  • Comfortable with cash handling and performing basic arithmetic operations.

PHYSICAL DEMANDS:

  • Frequent desk-based computer tasks.
  • Regularly required to sit and stand.
  • Occasional lifting, carrying, pushing, or pulling objects weighing up to 25 pounds.
  • Ability to work a flexible schedule, including weekends and holidays.
  • Work in an environment with moderate to loud noise levels.

EMPLOYEE BENEFITS:

We offer a comprehensive benefits package that may include medical, dental, vision, life insurance, short and long-term disability, flexible spending accounts, paid time off, paid holidays, and a 401(k) plan.

NOTE:

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties and responsibilities may change at any time with or without notice.

Jushi is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

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