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Retail Operations Manager

2 months ago

Reston, Virginia, United States Michaels Full time
Store Leadership Position

If you are passionate about delivering exceptional customer service and ensuring seamless operational efficiency, this role is for you. Lead cross-functional processes, maintain store standards, and provide courteous customer service.

  • Assist the store manager in overseeing and enforcing Standard Operating Procedures (SOPs) and company programs to ensure compliance with laws and regulations, implement company policies and standards, and hold the team accountable for store conditions and performance.
  • Ensure cash handling policies and procedures are followed, achieve sales targets, and manage the team to reach their sales-related goals.
  • Plan and oversee in-store events and training sessions according to the company program.
  • Lead cross-functional processes.
  • Manage and execute loss prevention and security initiatives.
  • Assist with cash handling and bank deposits.
  • Assist with inventory management, including Returns to Vendor (RTV) and Advance Shipping Notice (ASN) activities when needed.
  • Assist in onboarding new team members.

Requirements:

  • Leadership experience in retail management preferred.

Physical and Environmental Requirements:

  • Ability to stand for long periods.
  • Ability to move around the store.
  • Bend, lift, carry, reach, and stretch frequently.
  • Lift heavy boxes and access high shelves using a ladder or similar equipment.
  • Work in a public retail store environment to assist customers; all public areas are climate-controlled; some warehouses may not be climate-controlled; outdoor work may be assigned (collecting shopping baskets or during truck unloading); the workshop has machinery and equipment.

Applicants must meet federal, state, and local job requirements. Michaels is an Equal Opportunity Employer dedicated to providing an inclusive environment for all Team Members and Makers to create, innovate, and grow together.