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Retail Operations Supervisor

2 months ago

Reston, Virginia, United States Emerging Blue Jobs Full time
Job Overview

Position: Retail Shift Leader

We are seeking a Retail Shift Leader for a prominent baking and kitchen brand. This role is pivotal in ensuring the smooth operation of our retail pop-up shop.

General Summary

The Retail Shift Leader operates with minimal oversight and is accountable for all supervisory functions during their designated shift, which includes essential opening and closing responsibilities. This individual serves as a model for the retail team, exemplifying outstanding customer service, driving sales, and executing operational tasks throughout the store.

Key Responsibilities
  • Leadership Duties:
    • Delegates daily responsibilities to team members and monitors task completion.
    • Conducts morning briefings to ensure effective communication of company policies and operational standards.
    • Actively contributes to departmental goals through strategic decision-making and prioritization.
    • Collaborates with team leaders and management to uphold customer service standards and acceptable staff conduct.
    • Works alongside other shift leaders to facilitate seamless shift transitions.
    • Engages in training for new hires and participates in team meetings.
    • Undertakes additional responsibilities as required, maintaining a positive and respectful presence.
    • Guides the shift to achieve high levels of customer satisfaction and operational efficiency.
  • Operational Responsibilities:
    • Manages POS register operations in accordance with established procedures.
    • Executes advanced POS functions, including sales reporting and receipt retrieval.
    • Handles cash deposits and maintains appropriate change funds.
    • Orders and manages supply inventory.
    • Processes bank deposits and checks.
    • Ensures compliance with all safety regulations and workplace policies.
Minimum Qualifications
  • 1-2 years of experience in a retail environment is preferred.
  • Previous supervisory experience is advantageous.
  • Proficient in Microsoft Word and Excel.
  • Excellent verbal and written communication skills.
  • Strong leadership capabilities.
  • Ability to think clearly and resolve issues with sound judgment.
  • Proficient in motivating staff while fostering a cohesive team environment.
  • Demonstrates exemplary customer service skills.
  • Ability to multitask in a fast-paced setting.
  • Capable of working independently.
  • Flexible availability, including evenings and weekends.
  • Engages positively with both internal and external stakeholders.
Success Factors
  • Adaptable to change and proactive in suggesting improvements.
  • Strategically minded, understanding the impact of their role on broader objectives.
  • Delivers exceptional service to all customers.
  • Maintains high personal standards and meets deadlines.
  • Open to feedback and learns from experiences.
  • Effective communicator who respects diverse viewpoints.
  • Actively participates in team problem-solving and decision-making.
  • Maintains a positive demeanor.
  • Community-oriented and engaged in volunteer opportunities.
Physical Requirements and Work Environment

The physical demands and characteristics of the work environment are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities.

  • Physical Requirements:
    • Ability to stand for extended periods.
    • Ability to work at a computer for prolonged durations.
    • Ability to lift up to 25 pounds.
  • Work Environment:
    • Fast-paced retail environment.
Safety Responsibilities
  • Recognizes that safety is a collective responsibility.
  • Ensures a safe and ergonomic work environment by identifying and rectifying unsafe conditions.
  • Participates in safety training programs and encourages team involvement.
Environmental Commitment
  • Adheres to sustainability practices and seeks ways to reduce, reuse, and recycle.
  • Educates oneself on environmental initiatives.
  • Aims to improve processes to minimize environmental impact.
Uniform Requirements
  • Name Tag (provided)
  • Clean apron (provided)

It is essential for every employee to foster a positive work atmosphere through professional interactions with colleagues, customers, and vendors.

Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law. Reasonable accommodations are available for qualified individuals with disabilities to facilitate participation in the application process and during employment.