Scenter Operations Supervisor
2 weeks ago
- Clear career advancement opportunities towards General Management roles and further possibilities
- Attractive hourly wage, supplemented by tips and performance incentives
- Paid time off
- Complimentary service membership
The Assistant Scenter Manager plays a crucial role at Scenthound DMV, delivering strong leadership, sales acumen, and outstanding customer service.
Key Requirements:
- Experience in management
- Background in customer service (retail or food service)
- Ability to lift up to 70 pounds; stamina for extended periods of standing
- Dependable transportation
- Willingness to work in a smoke-free setting
We seek a self-assured assistant manager who embodies integrity, honesty, and empathy. A successful Assistant Scenter Manager is an independent thinker, adaptable, detail-oriented, and a passionate dog enthusiast. We are looking for a HANDS-ON leader capable of overseeing daily operations of the Scenter with a focus on essential KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.
Responsibilities:
- Promote membership sales through education on health and wellness
- Ensure a knowledgeable team that prioritizes the wellness and safety of dogs
- Provide leadership, guidance, and mentorship to Scenter staff
- Encourage employee growth through leadership, training, and performance evaluations
- Maintain quality standards through active participation, employee assessments, and training
- Effectively communicate information from upper management to your team
- Recognize when assistance is needed and provide support to keep the Scenter on track
- Foster an environment that encourages teamwork, open communication, and Scenthound values
- Manage client expectations and address customer concerns
- Ensure the safety of dogs and team members at all times
- Follow Scenthound's sanitation and cleaning protocols
- Strong communication skills with team members and dog owners
- Leadership, coaching, and mentorship abilities
- Experience in recruiting, hiring, and building a happy and effective team
- Problem-solving skills
- Attention to detail
- Time management skills for efficient scheduling
- Proficiency in computer and technology
- Accountability; uphold high standards of service for oneself and others
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