Scenter Operations Supervisor

2 weeks ago


Reston, Virginia, United States Scenthound DMV Full time
Benefits and Advantages:
  • Clear career advancement opportunities towards General Management roles and further possibilities
  • Attractive hourly wage, supplemented by tips and performance incentives
  • Paid time off
  • Complimentary service membership
Position Overview:
The Assistant Scenter Manager plays a crucial role at Scenthound DMV, delivering strong leadership, sales acumen, and outstanding customer service.

Key Requirements:
  • Experience in management
  • Background in customer service (retail or food service)
  • Ability to lift up to 70 pounds; stamina for extended periods of standing
  • Dependable transportation
  • Willingness to work in a smoke-free setting
Ideal Candidate:
We seek a self-assured assistant manager who embodies integrity, honesty, and empathy. A successful Assistant Scenter Manager is an independent thinker, adaptable, detail-oriented, and a passionate dog enthusiast. We are looking for a HANDS-ON leader capable of overseeing daily operations of the Scenter with a focus on essential KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.

Responsibilities:
  • Promote membership sales through education on health and wellness
  • Ensure a knowledgeable team that prioritizes the wellness and safety of dogs
  • Provide leadership, guidance, and mentorship to Scenter staff
  • Encourage employee growth through leadership, training, and performance evaluations
  • Maintain quality standards through active participation, employee assessments, and training
  • Effectively communicate information from upper management to your team
  • Recognize when assistance is needed and provide support to keep the Scenter on track
  • Foster an environment that encourages teamwork, open communication, and Scenthound values
  • Manage client expectations and address customer concerns
  • Ensure the safety of dogs and team members at all times
  • Follow Scenthound's sanitation and cleaning protocols
Skills and Competencies:
  • Strong communication skills with team members and dog owners
  • Leadership, coaching, and mentorship abilities
  • Experience in recruiting, hiring, and building a happy and effective team
  • Problem-solving skills
  • Attention to detail
  • Time management skills for efficient scheduling
  • Proficiency in computer and technology
  • Accountability; uphold high standards of service for oneself and others


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