Team Lead for Retail Operations

2 weeks ago

Reston, Virginia, United States Jushi Full time
Job Overview

SHIFT SUPERVISOR:

Are you passionate about making a positive impact in the community while enjoying a competitive compensation package? At Jushi Holdings Inc. (CSE: JUSH) (OTCQX: JUSHF), we are at the forefront of the rapidly expanding cannabis sector in the U.S. The Shift Supervisor will collaborate closely with the Dispensary Manager to guide the team effectively. This position requires leading by example, showcasing exceptional service, commitment, and enthusiasm. Key responsibilities include managing deliveries, entering inventory data, restocking products, and ensuring adherence to FIFO inventory practices. The Shift Supervisor is expected to mentor and inspire the team, fostering a positive and proactive work environment.

ABOUT JUSHI:

Established in 2018 and based in Boca Raton, Florida, Jushi is a comprehensive, multi-state cannabis enterprise that operates upscale retail outlets, premium brands, and advanced cultivation and processing facilities. We are committed to providing a sophisticated, data-driven cannabis experience through our innovative online platform.

Since our inception, Jushi has expanded from a small team to over 1500 dedicated employees. Our operations span seven states, including Pennsylvania, Virginia, Massachusetts, Illinois, California, Nevada, and Ohio, and we have been recognized as one of the top five cannabis companies to work for by Cannabis Business Times. We operate numerous retail locations nationwide under the BEYOND / HELLOTM brand and the recently acquired Nature's Remedy brand, delivering an exceptional in-store experience complemented by online reservations and express pickup options.

KEY RESPONSIBILITIES:

  • Adhere to established protocols for sales and customer service to guarantee customer satisfaction.
  • Maintain comprehensive knowledge of products and strains available in-store, while also sharing insights with team members.
  • Oversee inventory levels, ensuring a diverse product assortment and communicating inventory needs to the Store Manager.
  • Assist Patient Care Specialists in guiding patients towards suitable product choices based on their individual needs.
  • Effectively manage and delegate tasks during shifts, including:
    • Accurate cash handling and discount applications.
    • Verification of necessary documentation and identification for patients.
    • Implementation of security measures and compliance with safety regulations.
    • Maintaining a clean and organized store environment.
    • Encouraging open communication with management and team members.
    • Reporting any team member or patient-related issues.
    • Providing end-of-day updates via email.
    • Executing opening and closing procedures.
  • Collaborate with management to ensure smooth and compliant retail operations.
  • Assist in the onboarding and training of new Patient Care Specialists alongside the Store Manager.

QUALIFICATIONS:

  • High School diploma or General Education Development (GED) required.
  • Preferred: Associate or Bachelor's degree in any relevant field.
  • Experience or educational background in biology, medicine, horticulture, agriculture, business, management, or hospitality.
  • A minimum of 2 years of experience in dispensary, call center, retail, sales, hospitality, or customer service roles.
  • Proficient computer skills, including familiarity with web browsers, retail POS systems, and credit card processing terminals.
  • Strong critical thinking, attention to detail, and mathematical skills.
  • Comfortable with cash handling and basic arithmetic operations.

PHYSICAL DEMANDS:

  • Regularly perform desk-based computer tasks.
  • Frequent periods of sitting and standing.
  • Occasional lifting, carrying, pushing, or pulling objects weighing up to 25 pounds.
  • Ability to work a flexible schedule, including weekends and holidays.
  • Work in an environment with moderate to loud noise levels.

EMPLOYEE BENEFITS:

We offer a comprehensive benefits package that may include medical, dental, vision, life insurance, short and long-term disability, flexible spending accounts, paid time off, paid holidays, and a 401(k) plan.

NOTE:

This job description is intended to provide a general overview of the position and is not exhaustive of all responsibilities and duties that may be required. Responsibilities may change at any time with or without notice.

Jushi is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

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