Patient Care Coordinator

2 days ago


Bethesda, Maryland, United States Gladstone Psych & Wellness Full time
Job Summary

Gladstone Psych & Wellness is seeking a highly skilled Patient Care Representative to join our team. As a Patient Care Representative, you will play a vital role in ensuring positive and professional experiences for our patients.

Key Responsibilities
  • Provide exceptional customer service to patients and guests, ensuring a welcoming and courteous experience.
  • Verify insurance and demographic information, ensuring accuracy and compliance.
  • Collect co-pay and self-pay balances, maintaining a high level of professionalism and respect.
  • Collaborate with clinicians to ensure seamless communication and coordination of patient care.
  • Maintain accurate and up-to-date documentation in the Electronic Medical Records system.
  • Schedule follow-up appointments and send reminders to patients, ensuring timely and efficient care.
  • Perform various administrative tasks, including mail and package distribution, and maintaining multiple spreadsheets and workflows.
Requirements
  • High school diploma or equivalent required; minimum 1 year medical office experience preferred.
  • Excellent customer service, verbal and written communication skills, with the ability to multitask in a fast-paced environment.
  • Working knowledge of Microsoft Suite and related products, with flexibility and adaptability.
  • Knowledge and understanding of Electronic Medical Records systems, with a proven track record of customer satisfaction.


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