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CO Patient Service Coordinator

2 months ago

Bethesda, Maryland, United States Johns Hopkins University Full time
Job Summary

The Department of Otolaryngology at Johns Hopkins University is seeking a highly skilled and detail-oriented CO Patient Service Coordinator to join our team. As a key member of our patient services team, you will be responsible for providing exceptional patient care and ensuring a positive experience for our patients.

Key Responsibilities
  • Schedule patients for laboratory tests, medical examinations, and consultations.
  • Coordinate visits within the department or between multiple departments.
  • Verify and enter pre-registration and insurance information into our computer system.
  • Prepare daily printed schedules for designated areas.
  • Obtain and verify patient demographic data by phone or in person.
  • Confirm appointments by telephone and/or mail.
  • Fill vacancies due to cancellations.
  • Obtain pre-certifications as required by patients' health care insurers or managed care providers.
  • Register patients for clinical appointments using our computerized database.
  • Assist patients or family members with completion of medical insurance forms.
  • Inform patients of costs or care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
  • Arrange or assist in arranging patient transportation.
  • Answer phones and provide routine information to callers.
  • Perform administrative tasks related to patient admission.
  • Collect time of service payments, issue receipts, and prepare cash settlement records.
  • Assign diagnostic and procedures codes to charge vouchers for computer input.
  • Enter patient charges into our computer system.
  • Discuss patient charges, if appropriate, with patients and/or patients' families.
  • Evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources.
  • Refer patients to appropriate office and ensure application for funds has been made.
  • Prepare patient's statement of charges and review with patient.
  • Assist with basic insurance and third-party queries and explain payment policies.
Requirements
  • High School Diploma or graduation equivalent.
  • One year work experience in customer service required. Two years related work experience preferred.
Preferred Qualifications
  • Minimum one year medical office and/or surgery scheduling experience preferred.
  • Knowledge of medical insurance coverage preferred.
  • Courses in Medical Terminology, Anatomy, and Physiology, or demonstrated appropriate knowledge preferred.

Classified Title: Patient Service Coordinator
Job Posting Title (Working Title): CO Patient Service Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $28.80 HRLY ($22.86/hour targeted; Commensurate with experience)
Employee group: Full Time
Schedule: M-F 8:30 am - 5:00 pm
Exempt Status:Non-Exempt
Location: JH at Bethesda
Department name: SOM Oto Clinic
Personnel area: School of Medicine