Patient Care Coordinator

1 day ago

Bethesda, Maryland, United States Global Solutions Network Inc. Full time
Job Title: Patient Care Coordinator

Global Solutions Network, Inc. (GSN) is seeking a highly organized and detail-oriented Patient Care Coordinator to support our customer at the National Institutes of Health (NIH). This is a full-time, long-term position that offers a competitive salary and comprehensive benefits.

Responsibilities:
  • Coordinate the recruitment, scheduling, and travel of research study participants.
  • Work with clinical staff to coordinate patient schedules, including testers, nurses, physicians, and clinical research coordinators.
  • Assess unique participant needs prior to visit and address needs with the clinical team.
  • Distribute recruitment materials and patient communication materials.
  • Act as a liaison between participants, their relatives, and staff members, communicating participant questions, complaints, and concerns to the appropriate staff.
  • Triage questions to the appropriate personnel in the team as necessary.
  • Maintain ongoing relationships with patients, families, caregivers, medical care providers, and various individuals on a continuous long-term basis.
  • Respond to patient emails and phone calls, prioritizing patient-related issues into urgent, emergent, and routine, and triage them to the appropriate personnel in the team as necessary.
  • Explain policies and procedures to participants and refer them to the appropriate staff.
  • Stay current on Clinical Center and Institute communications, updating participant resources and educational materials as needed.
  • Keep participants informed of Clinical Center and NIH campus changes affecting their visit.
  • Collate, enter, and maintain data collected on participants.
  • Collect outside medical documentation, electronically scan and upload records into the electronic medical record.
  • Review medical records to collect relevant clinical data.
  • Maintain patient files, medical records, and patient family contacts, filing medical record notes into patient charts daily.
  • Create reports and spreadsheets for tracking and scheduling of protocol patients.
  • Obtain medical information, imaging disks, and pictures from applicants on an ongoing basis, filing them with the records.
  • Coordinate new patient referrals by obtaining pertinent information and forwarding it for review.
  • Refer prospective volunteers per study guidelines to the appropriate Institute contact person.
  • Obtain outside medical records, radiology studies, biopsy slides, and submit them to the respective departments at the NIH.
  • Communicate with the appropriate staff about intake and materials and submission of materials for review.
  • May assist in preparing credentialing packages.
  • Perform Quality Assurance reviews on credentialing records.
  • Monitor workflow and administer and revise processes to maintain and improve operations.
  • Work with staff to achieve optimum schedule and staff utilization, working with staff in problem-solving for overlapping appointments.
  • Review future scheduled cases to resolve potential conflicts or problems, monitor additional reports to ensure data validity.
  • Troubleshoot scheduling issues to ensure maximum productivity of staff resources.
  • Monitor and identify areas of improvement in the clinic environment, clinical trial conductance in the outpatient setting, for patients, families, and staff.
  • Participate in training other clinical staff on clinical operations.
  • Participate in quality improvement initiatives and maintenance of SOPs.
  • Mentor and train staff on patient recruitment and coordination processes and procedures.
  • Assess organizational need and develop training programs to improve accuracy and performance of patient coordination processes and procedures.
  • Develop training materials, job aids, and instructions for use by patient coordinators.
  • Mentor and coach patient coordinators.
Qualifications:
  • Associates Degree
  • Travel arrangement experience
  • Knowledge of clinical protocols and medical terminology
  • Strong organizational skills with the ability to successfully manage competing priorities

Global Solutions Network, Inc. (GSN) is an Equal Employment Opportunity (EEO) employer. It is the policy of the GSN to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected US veteran or disabled status, or genetic information.

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