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Patient Care Coordinator

2 months ago

Bethesda, Maryland, United States Global Solutions Network Inc. Full time
Job Title: Patient Care Coordinator

Global Solutions Network, Inc. (GSN) is seeking a highly organized and detail-oriented Patient Care Coordinator to support our customer at the National Institutes of Health (NIH). This is a full-time, long-term position that offers a competitive salary and comprehensive benefits.

Responsibilities:
  • Coordinate the recruitment, scheduling, and travel of research study participants.
  • Work with clinical staff to coordinate patient schedules, procedures, and imaging studies.
  • Assess participant needs and address them with the clinical team.
  • Distribute recruitment materials and communicate with participants, families, and staff.
  • Act as a liaison between participants, staff, and other stakeholders.
  • Maintain ongoing relationships with patients, families, and staff.
  • Respond to patient emails and phone calls, and triage issues to the appropriate personnel.
  • Stay current on Clinical Center and Institute communications, and update participant resources and educational materials as needed.
  • Collate, enter, and maintain data collected on participants.
  • Collect and upload medical records, and review them to collect relevant clinical data.
  • Maintain patient files, medical records, and patient family contacts.
  • Create reports and spreadsheets for tracking and scheduling of protocol patients.
  • Obtain medical information, imaging disks, and pictures from applicants, and file them with the records.
  • Coordinate new patient referrals, and refer prospective volunteers to the appropriate Institute contact person.
  • Communicate with staff about intake and materials, and submit them for review.
  • May assist in preparing credentialing packages, and perform Quality Assurance reviews on credentialing records.
  • Monitor workflow, and administer and revise processes to maintain and improve operations.
  • Work with staff to achieve optimum schedule and staff utilization, and troubleshoot scheduling issues to ensure maximum productivity.
  • Monitor and identify areas of improvement in the clinic environment, and participate in quality improvement initiatives and maintenance of SOPs.
  • Mentor and train staff on patient recruitment and coordination processes and procedures.
Qualifications:
  • Associates Degree
  • Travel arrangement experience
  • Knowledge of clinical protocols and medical terminology
  • Strong organizational skills with the ability to successfully manage competing priorities

GSN is an Equal Employment Opportunity (EEO) employer. We are committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected US veteran or disabled status, or genetic information.