Intake Coordinator
2 weeks ago
Lawyers for Justice, a leading law firm in the Los Angeles area, is seeking a highly qualified Intake Specialist to join its expanding team. The firm has a robust caseload in federal and state courts, focusing on consumer and employment class and representative actions.
The Intake Specialist will work directly within the Firm's intake center, generating new business and recognizing qualified Personal Injury, Employment Law, Workers' Compensation, or other specific types of legal matters. The Specialist must have the skill to turn a lead into a client, providing stellar customer service, professionalism, enthusiasm, and compassion.
Duties and Responsibilities- Answering inbound phone calls and placing outbound calls with exceptional customer service and professionalism.
- Performing unbiased screening on all inbound phone calls for potential clients.
- Assessing and determining the viability of inbound phone calls during client intake screening.
- Obtaining evidence from clients during initial in-person interviews, including photos of injuries and relevant documents.
- Assisting in locating missing or unreachable clients as assigned by the Intake Manager.
- Ability to communicate effectively with a range of individuals.
- Excellent interpersonal and social skills at all times.
- Ability to exhibit compassion, empathy, and professionalism when communicating with potential and current clients.
- Ability to work alone or as part of a team.
- Ability to pay close attention to detail and manage time effectively.
- Familiarity with Microsoft Office Suite and other applications.
- Bachelor's degree (preferred).
- Minimum 1-2 years' experience working in a law firm.
- Knowledge of Personal Injury, Employment Law, and/or Workers' Compensation (strongly preferred).
- Proficiency in Salesforce/Litify software (a major plus).
Prolonged periods of sitting at a desk and working on a computer. This position requires physical activity, including bending, stooping, repetitive motion, and lifting up to 20 pounds.
Employment Type: Full-time. Work Location: In person. Work remotely: No. Schedule: 8-hour shift, Monday to Friday. Benefits: 401(k), dental insurance, health insurance, paid time off, and vision insurance.
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