New Patient Coordinator
2 weeks ago
Job Summary:
The role provides assistance to new patients seeking medical care, supporting them through the application process, verifying insurance or self-pay status, accurately registering the patient, explaining the sliding-fee discount, obtaining income documentation when applicable, and scheduling the first appointment. Additional responsibilities include handling business office functions, responding to telephone inquiries, verifying active insurance coverage a day before appointments, making reminder calls, and related duties.
Responsibilities:
- Respond to incoming and outgoing calls professionally, particularly for new patient referrals.
- Assist patients with completing all necessary intake paperwork.
- Create new patient charts in the practice management and EMR systems.
- Obtain and verify demographic and insurance information.
- Conduct insurance checks before scheduling to ensure in-network eligibility.
- Assign and schedule new patients according to practice referral guidelines.
- Request and retrieve relevant medical records from outside providers for the first appointment.
- Maintain accurate daily records of new patient tracking for the administrative team.
- Protect patient privacy by adhering to HIPAA guidelines.
- Communicate effectively with other departments to contribute to a team effort.
- Follow standard policies and procedures to maintain daily office operations.
- Provide translation services for patients as required.
Key Competencies:
- Strong verbal and written communication skills.
- Ability to establish and maintain effective working relationships.
- Exceptional assessment, critical thinking, and customer service skills.
- Emotional stability to handle stress, emergencies, and human suffering.
- Self-motivated, resourceful, and able to work collaboratively.
- Ability to set priorities, organize work, and meet deadlines, ensuring compliance with established policies and regulations.
- Proficiency in multitasking.
- Clear communication with patients, families, healthcare team members, and administrators.
Additional Requirements:
- High school diploma or equivalent.
- Basic grammar, spelling, typing, keyboard, and computer skills.
- Strong customer service skills.
- Knowledge of medical terminology.
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