Administrative Support Specialist

18 hours ago


Glendale, Arizona, United States Choices Pregnancy Centers of Greater Phoenix Full time
Job Description

The Center Administrative Assistant plays a vital role in providing exceptional customer service and client experience at Choices Pregnancy Centers of Greater Phoenix. This position requires a professional and friendly demeanor, with the ability to think and respond quickly to client inquiries.

  • Support the Center Director/Assistant Center Director/Center Coordinator in daily operations, ensuring seamless client services.
  • Consistently demonstrate onsite attendance to maintain effective client services.
  • Effectively communicate with clients, answering questions and concerns regarding services and providing accurate information.
  • Notify staff and volunteers of client arrival, ensuring timely support.
  • Be willing to engage in spiritual conversations and share the gospel when appropriate.
  • Maintain a professional environment at the front desk, overseeing the area and addressing any issues promptly.
  • Identify and handle outside entities that may impact client inquiries, either by addressing them directly or referring them to the Center Coordinator.
  • Communicate negative feedback and trends to the Office Coordinator for resolution.
  • Perform routine clerical and administrative duties, including scheduling appointments and client intake.
  • Work with staff and volunteers to schedule follow-up appointments and coordinate outbound client follow-up calls.
  • Assist with data entry, run reports, and provide client advocacy when needed.
  • Manage the client survey process, recording client comments for use in Choices communication channels.
  • Identify and address suspicious or unruly activity in the lobby or parking area, following Choices processes and procedures.
  • Occasionally lift up to 25 pounds.

To apply, please visit our website at Choicesaz.com and click the Get Involved tab at the top of the page, then Employment Opportunities.



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