Resident Services Coordinator

4 weeks ago

Glendale, Arizona, United States Front Porch Communities and Services Full time
Job Summary

The Resident Services Coordinator is a key member of our team, responsible for assessing and identifying resident needs that focus on housing success. This role requires a proactive approach to linking elderly, people with disabilities, and low-income families to supportive services and community resources.

Key Responsibilities
  • Provide non-clinical case management and referral services to all resident sites, securing the full range of social services as needed by individual residents.
  • Assess and identify resident needs, develop and implement individual healthy aging plans, actively motivate and educate residents on self-management of chronic conditions, and collaborate closely with hospitals and nursing homes.
  • Conduct initial assessments within 30 days of move-in and update assessments annually or as needed, including updating intake, individual, and ADL documentation.
  • Utilize and maintain accurate and timely documentation through AASC Online, conducting initial resident assessments within 30 days of move-in and updating assessments as needed.
  • Organize and coordinate on-site wellness and health improvement programs, events, and activities, educating residents on wellness programs such as service availability, benefits, fall prevention, chronic diseases, or tools for healthy living.
  • Produce weekly reports and timely submit to housing administrators, immediate supervisors, and contractors' requests, as well as the HUD annual SfS (Standards for Success) Report.
  • Conduct outreach and engagement, monitoring services periodically, and home visits when needed.
  • Work closely with Activities Coordinators (if applicable) to develop a wide range of activities within and outside the site, designed to build community and provide opportunities for socialization and wellness that are mutually beneficial to residents.
  • Create volunteer support programs with volunteers to establish volunteer support programs.
  • Collaborate and sustain constructive relationships with residents and their families, service providers, organization staff, especially those in property management.
  • Maintain accurate and timely documentation on all resident demographics, issues, requests, incidents, interactions, and outcomes through online software (AASC Online).
  • Maintain updated residents' files and resources directories through online software (AASC Online).
  • Attend staff meetings and Resident Services Coordinator on-going training and/or conferences.
  • Assist residents in identifying and accessing needed services and benefits, and serve as a liaison or advocate for residents when help is needed to secure resources.
  • Maintain resident confidentiality according to set guidelines, reporting incidents of abuse and neglect to Adult and Child Protective Services as required by law.
  • Establish informal and formal partnerships with health and supportive service agencies in the community to ensure that services are available and delivered in a timely and efficient manner.
  • Produce program materials such as Periodic Resident Newsletters.
  • Other duties as assigned.
Requirements
  • Strong verbal, written, and interpersonal communication, listening, facilitation, problem-solving, and decision-making skills.
  • Maintain professional boundaries, including exercising objectivity and confidentiality, while building trusting relationships with residents and staff.
  • Basic computer proficiency, including ability to maintain data in an electronic database, communicate via email, use the internet, and operate word processing software to create program materials.
  • Cultural competency in working with diverse populations and individuals from different ethnic and racial backgrounds, including working with non-English speaking adults.
  • Self-direct and work independently, but also function well as part of a team.
  • Experience building relationships and partnerships with local service providers, community institutions, and government agencies.
  • Understanding of affordable housing operations and fair housing practices.
  • Respect for and comfort with allowing individuals to make their own decisions and prioritize their own care goals.
  • Ability to multi-task and establish priorities in a sometimes busy and stressful environment.
Education and Qualifications
  • Bachelor's degree in Gerontology, Psychology, Public Health, Social Work, Sociology, or related field or equivalent experience.
  • Experience with or knowledge of HUD regulatory requirements is a plus.
  • Excellent written and oral communication required. Additional ability to speak other languages such as Cantonese, Mandarin, Spanish, or Farsi is a plus.
Work Environment and Physical and Mental Requirements
  • The work environment and characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is an office environment, community meeting room, or a resident's apartment. The noise level in the work environment is usually moderate.
  • While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel; and to hear and speak with peers and residents. The employee is often required to move continually throughout the work day; maintain dexterity to pinch small objects; reach with hands and arms and stoop, kneel, crouch, climb, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
  • Able to drive 30% of the time to residents' apartments throughout the region (mileage reimbursed at current federal rate). Able to tolerate possible exposure to fumes, dust, and other environmental elements.
  • This job is primarily conducted in an office environment where noise and temperature variations are minimal.
  • Must be able to work under time demands and remain calm and professional with a wide variety of personalities.
  • Simple grasping and fine manipulation, sitting at a desk while using a computer, and using a telephone or extended periods of time.
  • Must have the ability to maintain professional boundaries, including exercising objectivity, while building trusting relationships with residents and staff.
Exposure Risk
  • The Resident Services Coordinator is at possible risk for exposure to blood and body fluids.

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