Resident Services Coordinator

4 weeks ago

Glendale, California, United States Front Porch Communities and Services Full time
Job Summary

The Resident Services Coordinator is a key member of our team at Front Porch Communities and Services, responsible for assessing and identifying resident needs that focus on housing success. This role requires a proactive approach to linking elderly, people with disabilities, and low-income families to supportive services and community resources.

Key Responsibilities
  • Provide non-clinical case management and referral services to all resident sites, securing the full range of social services as needed by individual residents.
  • Assess and identify resident needs, develop and implement individual healthy aging plans, actively motivate and educate residents on self-management of chronic conditions, and collaborate closely with hospitals and nursing homes.
  • Conduct initial assessments within 30 days of move-in and update assessments annually or as needed, including updates to intake, individual, and ADL.
  • Utilize and maintain accurate and timely documentation through AASC Online, submitting weekly reports to the housing administrator and supervisor.
  • Organize and coordinate on-site wellness and health improvement programs, events, and activities, educating residents on wellness programs such as service availability, benefits, fall prevention, chronic diseases, or tools for healthy living.
  • Produce weekly reports and timely submit to the Housing Administrator, immediate supervisor, and contractor's request, as well as the HUD annual SfS (Standards for Success) Report.
  • Conduct outreach and engagement, monitoring services periodically, and home visits when needed.
  • Work closely with the Activities Coordinator (if applicable) to develop a wide range of activities within and outside the site, designed to build community and provide opportunities for socialization and wellness that is mutually beneficial to residents.
  • Create volunteer support programs with volunteers to establish volunteer support programs.
  • Maintain accurate and timely documentation on all resident demographics, issues, requests, incidents, interactions, and outcomes through online software (AASC Online).
  • Maintain updated residents' files and resources directory through online software (AASC Online).
  • Attend staff meetings and Resident Services Coordinator on-going training and/or conference.
  • Assist residents in identifying and accessing needed services and benefits, and serve as a liaison or advocate for residents when help is needed to secure resources.
  • Maintain resident confidentiality according to set guidelines, reporting incidents of abuse and neglect to Adult and Child Protective Services as required by law.
  • Establish informal and formal partnerships with health and supportive service agencies in the community to ensure that services are available and delivered in a timely and efficient manner.
  • Produce program materials such as the Periodic Resident Newsletter.
Requirements
  • Strong verbal, written, and interpersonal communication, listening, facilitation, problem-solving, and decision-making skills.
  • Maintain professional boundaries, including exercising objectivity and confidentiality, while building trusting relationships with residents and staff.
  • Basic computer proficiency, including ability to maintain data in an electronic database, communicate via email, use the internet, and operate word processing software to create program materials.
  • Cultural competency in working with diverse populations and individuals from different ethnic and racial backgrounds, including working with non-English speaking adults.
  • Self-direct and work independently, but also function well as part of a team.
  • Experience building relationships and partnerships with local service providers, community institutions, and government agencies.
  • Understanding of affordable housing operations and fair housing practices.
  • Respect for and comfort with allowing individuals to make their own decisions and prioritize their own care goals.
  • Ability to multi-task and establish priorities in a sometimes busy and stressful environment.
Education and Qualifications
  • Bachelor's degree in Gerontology, Psychology, Public Health, Social Work, Sociology, or related field or equivalent experience.
  • Experience with or knowledge of HUD regulatory requirements is a plus.
  • Excellent written and oral communication required. Additional ability to speak other languages such as Cantonese, Mandarin, Spanish, or Farsi is a plus.

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