IT Network Specialist

4 days ago


Conway, Arkansas, United States Arkansas Department of Workforce Services Full time
Job Summary

We are seeking a highly skilled Network Administrator to join our team at the Arkansas Department of Workforce Services. The successful candidate will be responsible for providing technical support and maintenance for our IT systems, ensuring seamless operation and optimal performance.

Key Responsibilities
  • Respond to and resolve incoming help desk requests in a timely and professional manner.
  • Perform routine maintenance tasks to ensure the stability and security of our IT systems.
  • Escalate complex issues to the IT Director or vendors as necessary.
  • Provide basic end-user training on IT systems and technologies.
  • Setup and maintain user accounts on various IT systems.
  • Process requests for IT-related equipment and peripherals.
  • Assist with live-streaming of Quorum Court meetings.
  • Perform other related duties as required or assigned.
Requirements
  • Ability to effectively communicate technical information to internal and external customers.
  • Strong problem-solving and analytical skills.
  • Ability to prioritize tasks and manage multiple projects simultaneously.
  • Excellent customer service skills.
  • Ability to work independently and as part of a team.
Working Conditions

The successful candidate will work in a fast-paced environment with a dynamic team. The ideal candidate will be able to work effectively in a team environment and communicate technical information to non-technical stakeholders.


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