Current jobs related to Refund Specialist - Conway, Arkansas - Conway Medical Center

Conway Medical Center is seeking a highly skilled Refund Specialist to join our team. As a Refund Specialist, you will be responsible for the complete credit balance, aged trial balance, as well as the investigation and resolution of the credit balance accounts for Provider Network Services.

• Investigate and resolve credit balance accounts for Provider Network Services
• Research each credit balance and apply any credits to existing balances due before considering refunding the paying source
• Work closely with the Patient Account Representatives for the credit account to verify allowances and balances before issuing any refund
• Develop recommendations for the proper disposal of problem credit balances
• Reduce the total amount of credit balances prior to month end
• Handle mail and phone refund requests

• Minimum two (2) years' experience in insurance processes and billing guidelines and regulations required
• Prior billing experience in a physician office preferred
• Assessment of overall credit worthiness by review of a consumer credit report is required
• High school diploma required; Associates degree in business related field preferred
• Exemplary core customer service skills strongly required
• Strong organizational skills
• Strong PC skills required
• Strong verbal communication skills required
• Strong verbal and written communication skills required

• Stress level high due to multiple demands frequently occurring simultaneously
• Physical surroundings pleasant and comfortable
• Generally contained office type environment
• Most work performed while sitting, however, a moderate amount of walking and moving around within a confined area occurs

Light-Medium - While performing the duties of this job, the employee is frequently required to stand, sit, and walk; frequently to use hands, fingers; and frequently to talk or hear. The employee must exert 15 to 20 pounds of force occasionally, and/or 5 to 10 pounds of force frequently, and/or greater than negligible up to 5 pounds of force constantly to move objects.