Service Cashier Representative
3 days ago
The Service Cashier Representative will be responsible for handling financial transactions accurately and efficiently, while also assisting customers with inquiries related to payments, invoices, and other financial matters. The representative is often the customer's last contact with the dealership and must represent the dealership in a friendly and professional manner.
Key Responsibilities:- Receive and process cash transactions for vehicle purchases, parts, and service payments, ensuring accuracy and compliance with dealership policies and procedures.
- Perform regular cash counts and reconcile discrepancies as needed.
- Calculate the customer's bill using the dealership's computer system.
- Process credit card and debit card transactions securely, verifying account information, obtaining proper authorizations, and issuing receipts promptly.
- Handle check payments, ensuring proper documentation and verification.
- Greet customers warmly and assist them with questions related to payments, invoices, and account balances.
- Generate and process invoices for vehicle sales, service, and parts transactions.
- Collaborate with sales and service teams to ensure proper documentation and timely billing.
- Maintain accurate records of financial transactions, daily cash reconciliations, and other financial documents.
- Ensure that all records are organized, easily accessible, and comply with company and regulatory requirements.
- Give cash refunds accurately to customers for approved returned merchandise.
- Work with department managers to keep abreast of new products and services offered by the dealership and any changes in price.
- Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
- Perform receptionist duties as requested.
- Excellent customer service, phone skills, and communication.
- Must be comfortable with basic math calculations and possess a good eye for detail to avoid errors.
- Basic computer skills with computers and office machines (Copier, credit card machine, telephone, adding machine).
- Strong interpersonal and communication skill.
- Must be diligent in maintaining financial documentation and ensuring it aligns with established procedures.
- Ability to maintaining the confidentiality of sensitive financial information.
- Previous experience in cashiering, financial transactions, or retail sales is preferred.
- Experience in the automotive industry is preferred.
- Experience in working a phone system/receptionist services.
- Proficiency in using point-of-sale (POS) systems, spreadsheet software, and other relevant applications is preferred.
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