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Cannabis Operations Manager

2 months ago

Belmont, California, United States Mint Cannabis Full time
About Mint Cannabis

Mint Cannabis is a patient-centric, affordable, and service-oriented cannabis company dedicated to fostering a workplace that nurtures professional growth and enhances the experience of the communities we serve.

We are committed to making a positive impact and actively participate in community outreach programs and support local initiatives, striving to build stronger, healthier communities.

Our company culture is built on a supportive and innovative environment, empowering our employees to stay at the forefront of the industry, equipped with the latest knowledge and skills.

Job Summary:

The Director of Operations will oversee the performance of multiple cannabis dispensaries, optimizing operations, driving sales growth, ensuring regulatory compliance, and fostering a customer-first culture.

Key Responsibilities:Leadership & Team Management:
  • Oversee Store Managers across multiple locations, ensuring they meet performance goals and uphold company standards.
  • Recruit, train, and mentor store management teams to promote continuous professional growth.
  • Conduct regular site visits to assess operations, provide feedback, and implement company-wide initiatives.
Sales & Performance Management:
  • Develop and execute strategies to achieve district sales targets.
  • Analyze sales reports and market trends to identify growth opportunities and areas for improvement.
  • Implement and monitor promotional strategies, ensuring they align with company goals and deliver results.
Compliance & Regulatory Oversight:
  • Ensure all dispensaries comply with state and local cannabis regulations, including inventory management, security protocols, and customer verification processes.
  • Conduct regular audits and inspections to verify compliance with all legal requirements.
  • Stay informed on updates to cannabis laws and regulations, working closely with the legal and compliance teams to maintain adherence.
Operations Management:
  • Oversee daily operations at all dispensaries, ensuring consistent performance and a high-quality customer experience.
  • Manage district-level budgets, monitor expenses, and optimize financial performance.
  • Coordinate with procurement to maintain optimal inventory levels across all locations.
Customer Experience:
  • Ensure all dispensaries deliver exceptional customer service that aligns with Mint's values and mission.
  • Address and resolve customer concerns as needed, ensuring high levels of customer satisfaction.
  • Implement training programs to enhance product knowledge and service skills for all staff.
Community Engagement & Brand Representation:
  • Act as a brand ambassador, representing Mint Cannabis in the local community and fostering positive relationships with stakeholders.
  • Collaborate with the marketing team to coordinate community outreach and promotional events.
  • Ensure that all locations reflect Mint's brand standards with a welcoming, compliant, and clean environment.
Qualifications:
  • Minimum of 5 years of experience in retail management, with at least 2 years in a multi-unit management role.
  • Experience in the cannabis industry is strongly preferred.
  • Strong knowledge of state and local cannabis regulations.
  • Proven ability to drive sales performance, manage budgets, and improve operational efficiency.
  • Exceptional leadership and communication skills with the ability to motivate diverse teams.
  • Excellent organizational and problem-solving skills.
  • Willingness to travel frequently within the region.
Working Conditions:
  • Frequent travel between dispensary locations within the region.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Must pass a background check and meet state requirements for cannabis industry employment.