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Guest Services Representative

2 months ago

Belmont, Ohio, United States Days Inn Belmont Full time

Position Overview:

The Guest Services Representative plays a vital role in providing exceptional service to our guests. This position is responsible for welcoming and registering guests, ensuring a pleasant experience throughout their stay, and efficiently managing their accounts upon departure. Key duties include handling reservations, performing concierge tasks, and acting as the hotel operator.

Key Responsibilities:

  • Welcome guests with a friendly demeanor and assist them with check-in and check-out processes.
  • Maintain a professional appearance and adhere to uniform standards.
  • Ensure compliance with company policies and procedures to promote safe and efficient hotel operations.
  • Manage incoming calls and respond to guest inquiries regarding hotel services and local attractions.
  • Handle guest requests for information, mail, and messages promptly and courteously.
  • Stay informed about hotel rates, packages, and promotions to provide accurate information to guests.
  • Assist in maintaining a clean and organized front desk area.
  • Collaborate effectively with team members and other departments to enhance guest satisfaction.
  • Participate in emergency procedures and ensure guest safety at all times.
  • Perform additional duties as assigned to support hotel operations.

Qualifications:

  • High School diploma or equivalent required; relevant college coursework is a plus.
  • Prior experience in a hotel or customer service role is preferred.
  • Strong communication skills and the ability to multitask in a fast-paced environment.
  • Proficient in basic arithmetic and comfortable working with financial information.
  • Familiarity with Microsoft Office applications is beneficial.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.

Company Overview:

Days Inn Belmont is committed to providing outstanding hospitality experiences. As part of a leading hotel management company, we take pride in our diverse portfolio and our dedication to guest satisfaction. Our team is passionate about delivering exceptional service and creating memorable stays for our guests.