Current jobs related to Member Service Representative - Belmont - YMCA of Greater Grand Rapids

  • Member Service Representative

    1 month ago

    Belmont, United States YMCA of Greater Grand Rapids Full time

    Job Title: Member Service RepresentativeJoin the YMCA of Greater Grand Rapids team as a Member Service Representative! As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members and guests.Key Responsibilities:Greets members and guests in a friendly and welcoming mannerProvides information on...

  • Member Services Representative

    3 weeks ago

    Belmont, United States Point32Health - Call Center Recruitment Full time

    About the RoleWe are seeking a highly skilled and compassionate Member Services Representative to join our team at Point32Health. As a key member of our call center, you will play a vital role in providing exceptional customer service to our members, employers, and internal customers.Key ResponsibilitiesProvide accurate and thorough interpretation of...

  • Member Service Representative

    2 months ago

    Belmont, United States YMCA of Greater Grand Rapids Full time

    Job Type Part-time Description This position is for our Wolverine Worldwide Family YMCA. Applicants must be available evenings from 4:00 - 9:00 PM and weekends. OUR CULTURE: Guiding Principles describe our behaviors to support our organization's work throughout its life in all circumstances, irrespective of changes in goals, strategies, and leadership. Our...

  • Customer Service Representative

    1 week ago

    Belmont, United States Circle K Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Provide excellent customer...

  • Customer Service Representative

    1 week ago

    Belmont, North Carolina, United States State Farm Insurance Full time

    Job Summary:As a Customer Service Representative at State Farm Insurance, you will be responsible for providing exceptional customer service to our policyholders. Your primary duties will include assisting customers with inquiries, complaints, and policy changes, as well as providing accurate and timely information regarding insurance products and services....

  • Customer Service Representative

    1 month ago

    Belmont, United States U-Haul Full time

    Customer Service Representative Job DescriptionU-Haul is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key...

  • Guest Services Representative

    2 weeks ago

    Belmont, California, United States Extended Stay America Full time

    Job SummaryThe Guest Services Representative is a key member of our team, responsible for delivering exceptional guest experiences at Extended Stay America. This role requires a strong commitment to providing personalized service, ensuring that every guest feels valued and supported throughout their stay.Key ResponsibilitiesAssist guests with check-in,...

  • Sales and Customer Service Representative

    3 days ago

    Belmont, United States Hotworx - Belmont CA Full time

    Job Title: Sales and Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused Sales and Customer Service Representative to join our team at Hotworx - Belmont CA. As a Sales and Customer Service Representative, you will be responsible for providing exceptional customer service, driving sales, and promoting our fitness...

  • Guest Services Representative

    7 days ago

    Belmont, United States CaroMont Health Full time

    Job Summary: Areas of Coverage include: Courtesy Car, Visitor Information Desk, Surgery Waiting, Birthplace Reception and Emergency Department. Employees will cover al areas and shifts will include day, evening and holiday rotations. Employees duties include, but are not limited to; Greeting visitors, answering telephones and escorting visitors to Emergency...

  • Guest Services Representative

    3 weeks ago

    Belmont, United States CaroMont Health Full time

    Job Summary: Areas of Coverage include: Courtesy Car, Visitor Information Desk, Surgery Waiting, Birthplace Reception and Emergency Department. Employees will cover al areas and shifts will include day, evening and holiday rotations. Employees duties include, but are not limited to; Greeting visitors, answering telephones and escorting visitors to...

  • Customer Service Representative

    2 weeks ago

    Belmont, United States U-Haul Full time

    Customer Service Representative OpportunityAre you a people person looking for a new challenge? Do you enjoy helping others and providing exceptional customer service? U-Haul is seeking a motivated and friendly individual to join our team as a Customer Service Representative.As a Customer Service Representative, you will be the face of U-Haul, providing...

  • Customer Service Representative

    2 weeks ago

    Belmont, North Carolina, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job OpportunityWe are seeking a skilled Customer Service Representative to join our team at Domino's Pizza LLC.Key Responsibilities:Greet customers and provide a positive experienceTake customer orders using technology and Point of Sales SystemEnsure orders are organized and accurateContribute to a clean and welcoming store...

  • Automotive Service Representative

    2 weeks ago

    Belmont, Massachusetts, United States CitySide Subaru Inc Full time

    Job Title: Automotive Service RepresentativeCitySide Subaru Inc is a dynamic organization that has served the greater area of Belmont, Massachusetts for over 25 years. We're seeking a qualified, enthusiastic individual to join our growing team as an Automotive Service Representative.Job Summary:The Automotive Service Representative will play a crucial role...

  • Customer Service Representative II

    1 month ago

    Belmont, New York, United States MAXIMUS Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative II to join our team at Maximus. As a key member of our outreach and enrollment team, you will play a critical role in providing exceptional customer service to New York Medicaid recipients.Key ResponsibilitiesEngage in outreach activities, including phone calls,...

  • Customer Service Representative

    4 weeks ago

    Belmont, United States Circle K Stores Inc. Full time

    Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service Representative, you will enjoy: Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability Flexible...

  • Customer Service Representative

    4 weeks ago

    Belmont, California, United States Chevron Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Chevron Stations Inc. (CSI). As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a clean and safe store environment, and ensuring accurate sales...

  • Customer Service Representative

    1 week ago

    Belmont, United States Community Bank System Full time

    Job Summary:We are seeking a skilled Customer Service Representative to join our team at Community Bank System, Inc. (CBSI). As a Customer Service Representative, you will provide exceptional customer service and support to our customers by conducting financial transactions, answering questions, and referring customers to appropriate products.Key...

  • Customer Service Representative

    5 days ago

    Belmont, United States Caliber Collision Centers Full time

    Service Center Belmont JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests...

  • Customer Service Representative

    5 months ago

    Belmont, United States U-Haul Full time

    Compensation Range: $16.00 to $25.00 Hourly Location: 554 El Camino Real, Belmont, California 94002 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive...

  • Stowe Member Services

    4 months ago

    Belmont, United States Gaston County Family YMCA Full time

    Job DetailsJob Location Stowe Family YMCA - Belmont, NC Position Type Part Time Salary Range $10.14 - $11.84 Hourly Job Category Customer Service DescriptionPOSITION SUMMARY: Under the supervision of the Associate Executive Director and consistent with the Christian Mission of the YMCA, the Membership Services Staff is directly responsible for building...

Member Service Representative

2 months ago

Belmont, United States YMCA of Greater Grand Rapids Full time
Job DescriptionJob DescriptionDescription:

This position is for our Wolverine Worldwide Family YMCA. Applicants must be available evenings from 4:00 - 9:00 PM and weekends.


OUR CULTURE:

Guiding Principles describe our behaviors to support our organization’s work throughout its life in all circumstances, irrespective of changes in goals, strategies, and leadership. Our Guiding Principles are as follows: We CULTIVATE-We grow staff and volunteer leaders who will be stewards of the Y mission, resources, and opportunities. We OWN-We think long-term and act on behalf of the organization, beyond our own team. We WELCOME-We are inclusive of all people and all communities. We SERVE-We provide timely and excellent service to members, volunteers, community, and each other. We LEARN-We are never done learning and always seek to improve. We are curious about new possibilities and act to explore them. We UNITE-We work together to achieve big goals and speak as one voice. We RESPECT-We treat others with kindness and speak positively about other people in all situations. We PLAY-We celebrate, appreciate, and have fun


The YMCA of Great Grand Rapids utilizes a Membership By Design framework, which is a member involvement and community building model for YMCAs across the country. All staff members—front-line, management, full- and part-time—and volunteers have a role to play in member engagement. These responsibilities can be broken into six steps:

  1. Enrollment: Staff and volunteers encourage potential members to enroll in programs and activities that meet their needs.
  2. Satisfaction: Staff and volunteers ask members continually about their satisfaction with a program or activity, track responses, listen to suggestions, and respond promptly in a manner consistent with the values of caring, honesty, respect, and responsibility.
  3. Relationship Building: Staff and volunteers are open, friendly, and approachable to all YMCA members and participants. Staff and volunteers initiate interaction with and between members.
  4. Education and Conversion: Staff and volunteers know about and share their knowledge of the YMCA, its programs, its policies, its mission, its values, and how it benefits members and the community.
  5. Volunteerism and Leadership: Staff and volunteers create opportunities for members to volunteer in their areas of interest, and they ask members to do so whenever appropriate.
  6. Ownership: Staff and volunteers encourage members to “own” the YMCA, using words such as “we,” “us,” and “our association” (and actions that match those words) to include members as well as staff and volunteers.


POSITION SUMMARY:

The Member Services Representative handles the day-to-day operations of the membership desk. Greets members in person and by telephone. Provides informational services and directs callers to the appropriate person. This position requires evening, and/or weekend responsibilities.


ESSENTIAL FUNCTIONS

  • Greets members in person and on the phone
  • Directs callers to the appropriate staff
  • Monitors access to the building
  • Provides information on YMCA services and programs
  • Makes follow-up tour and member referral phone calls
  • Authorizes refunds
  • Maintenances membership files
  • Sells YMCA membership
  • Registers YMCA guests
  • Registers program participants for YMCA programs, classes, and special events
  • Maintains all areas in clean, presentable fashion
  • Arranges, displays, and maintains a positive image in the lobby, front desk area, bulletin boards, reservation area, and hallways
  • Gives tours to prospective and new members
  • Receives, counts, and tracks monies received
  • Assists with member appreciation days


Performs any other functions necessary for the smooth and efficient operation of the YMCA of Greater Grand Rapids


COMPENSATION

$13.80 - $17.24 ; Part Time; Non Exempt (up to 25hrs/week)


BENEFITS:

  • Free YMCA Individual Membership
  • 10% retirement contribution upon eligibility, learn more here.
  • 403(b) retirement savings account
  • Ongoing training and development opportunities
  • Access to the Employee Assistance Program and resources for you and your family
  • Community Discounts, and more
Requirements:

QUALIFICATIONS

High school diploma, General Education Diploma (GED), or working towards GED; one to three months customer service, sales, or data entry experience; or equivalent combination of education, training, and experience. Ability and desire to provide outstanding customer service and a friendly, positive demeanor. Past cash handling experience preferred. Working knowledge of computers and experience with a variety of software applications. Ability to learn proprietary software to enter or edit member information, take photo IDs, and scan member cards. Ability and desire to interact with people of all ethnic backgrounds, ages, and lifestyles.


CERTIFICATIONS

  • Blood Borne Pathogen training
  • Cardiopulmonary Resuscitation (CPR) Certification required within the first 60 days
  • First Aid Certification required within the first 60 days
  • AED-Oxygen Certification required within the first 60 days
  • State of Michigan criminal background clearance (ICHAT)


YMCA LEADERSHIP COMPETENCIES:

Functional Expertise

  • Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
  • Uses best practices, guidelines, and industry standards as a framework to improve performance.

Engaging Community

  • Recognizes and articulates that the Y is a not-for-profit, charitable organization committed to serving the entire community.
  • Serves others by intentionally welcoming, connecting, and supporting them, and inviting them to get involved and give back to the community.

Inclusion

  • Embraces all dimensions of diversity (i.e., ability, age, culture, ethnicity, faith, gender, gender identity, income, national origin, race, religion, sexual orientation, socio-economic status, etc.) by treating all people with dignity, compassion, and respect.
  • Creates a safe environment in which others feel welcome and respected.


WORK ENVIRONMENT AND PHYSICAL DEMANDS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



TRAVEL:

0 - 5% of local travel within the state of Michigan; occasional out-of-state travel may be required for educational conferences or training.