Client Relations Coordinator
1 week ago
Position Title: Administrative Customer Service Representative
Job Category: Administrative
Supervisor: Ana Calvo Del Campo
Requisition Number: ADMIN022573
Job Overview:
At Clark Pest Control, we pride ourselves on delivering exceptional service from the very first interaction with our clients. We offer our team members a comprehensive benefits package, competitive salaries, and extensive training programs designed to equip our employees with the necessary skills for personal and professional growth. We believe in investing in your future.
Key Responsibilities:
- Answering incoming calls and directing them to the appropriate department or individual.
- Providing detailed information regarding our products and services.
- Addressing and resolving customer inquiries and complaints.
- Coordinating inspections and pest control appointments.
- Inputting work orders into the system.
- Managing collection of overdue payments.
- Performing scanning and filing tasks.
- Drafting reports and Notices of Work Completion or Exclusion.
- Creating diagrams using Microsoft Visio.
- Uploading termite transactions to the relevant state authorities and ensuring proper documentation.
- Utilizing computers, electronic calculators, fax machines, copiers, and other office equipment to maintain efficient operations.
Qualifications:
- Experience in collections is preferred.
- Strong phone etiquette skills.
- Proficiency in Microsoft Office Suite.
- Basic computer literacy is essential.
Education:
A high school diploma or equivalent (GED) is preferred.
Benefits:
- Medical, Dental, and Vision Insurance.
- Life and AD&D Insurance, along with Voluntary Term Life and AD&D Insurance.
- Employee Assistance Program.
- 401(k) Retirement Plan.
Clark Pest Control is committed to maintaining excellence in all aspects of our operations. As a financially stable and growing subsidiary, we are dedicated to providing essential services in a resilient industry.
Skills:
- Planning & Organizing: Intermediate
- Organizing: Intermediate
- Multitasking: Intermediate
- Microsoft Outlook: Intermediate
- Microsoft Excel: Intermediate
- Microsoft Office: Intermediate
- Listening: Advanced
- Dependability: Intermediate
- Customer Service: Intermediate
- Communication: Intermediate
- Active Listening: Intermediate
Equal Opportunity Employer: We are an equal opportunity employer and do not discriminate against employees or applicants based on their inquiries about compensation or any other protected characteristics.
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