Lead Ticketing Services Coordinator

2 weeks ago


Coral Gables, Florida, United States Legends Hospitality Full time
Position Overview

The Senior Customer Experience Specialist plays a crucial role in achieving retention and revenue objectives for a designated group of existing season ticket holders and patrons. This position focuses on:

  • Renewals: Ensuring that current season ticket holders continue their support.
  • Referrals: Encouraging satisfied clients to recommend our services to others.
  • Add-ons: Promoting additional services and products to enhance the customer experience.
  • Upgrades: Facilitating transitions to premium offerings for luxury suite holders.

The ideal candidate will possess strong skills in customer service, ticketing operations, and relationship management. They will be instrumental in fostering loyalty and satisfaction among our valued clientele, contributing to the overall success of Legends Hospitality.



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