Student Service Specialist University of Miami

3 weeks ago

Coral Gables, Florida, United States teamworkonline Full time

LEGENDS

Founded in 2008, Legends' operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Legends IQ, Attractions, and Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit and follow us on Twitter and Instagram @TheLegendsWay.

UNIVERSITY OF MIAMI

The University of Miami has entered a long-term partnership with Legends to oversee athletics ticket sales, customer service, annual fund solicitation/engagement, ticket operations, digital marketing, corporate partnerships, and multi-media rights opportunities. In addition, Legends will represent the University in developing campus-wide strategic partnerships. As the exclusive partner for Miami Athletics, Legends will engage Hurricanes fans and donors, local and regional South Florida businesses, and national brands with unique and integrated sponsorship, ticketing, and hospitality options.

THE ROLE

The Student Service Specialist is primarily responsible for providing exceptional customer service to all ticket holders at the University of Miami. This person should be a self-motivated and positive professional. This position is responsible for assisting Senior Ticket Service Representatives and Director, Service in the service and new sales of ticket holders. This position will be focused on building relationships, servicing all Hurricanes supporters, driving revenue, and being a positive steward and representative of Legends and the University of Miami. The Student Service Specialist will report to the Director, Service.

ESSENTIAL FUNCTIONS

  • The candidate will be responsible for sales and service of a full menu of ticket holders for Miami Hurricanes Football, Men's Basketball, Women's Basketball, and Baseball.
  • Coordinate and execute service and sales calls to current customers.
  • Assist in box office customer service/sales on event days.
  • Effectively use Salesforce CRM to accurately record all client and prospect interactions.
  • Assist with any administrative ticket functions.
  • Assist Senior Ticket Service Representatives in servicing and executing of ticket holders.
  • Assist with any special projects or duties as assigned by Director, Service.
  • Must be willing to work non-traditional hours, weekends, events, and game days.
  • The candidate will be accountable for certain levels of activity (calls made/appointments set).

QUALIFICATIONS

  • To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Ability to work a combination of weekday, evening and weekend shifts
  • Demonstrated capacity to manage relationships with colleagues, season ticket holders, alumni, and current donors to deliver effective results, including the achievement of specific and measurable goals.
  • Ability to provide own transportation to: 1340 S Dixie Highway, Suite 120, Coral Gables, FL 33146
  • Proven interpersonal, organizational and communication skills including written and verbal; proven ability to present ideas clearly and concisely.

WORKING CONDITIONS

Location: On site

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.


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