Technical Sales Support Team Leader

1 week ago

Washington, Washington, D.C., United States MOI, Inc Full time
Job Overview

Position Summary:

The Technical Sales Support Team Leader plays a crucial role in delivering both technical and administrative assistance to the sales support unit. This position is essential for coordinating the collection, evaluation, and resolution of issues related to sales support functions, including ERP systems, proposal creation, and internal order preparation processes. Furthermore, the Team Leader ensures adherence to company protocols and provides ongoing training and support for the sales support personnel.

Key Responsibilities:

  • Offer troubleshooting support for orders, account inquiries, and related issues concerning CORE and CAP system operations.
  • Develop and recommend training programs and procedures for the sales support team.
  • Provide technical and analytical assistance for initiatives aimed at process enhancement by identifying, validating, analyzing, and executing opportunities for improvement and re-engineering.
  • Gather and analyze statistical data using MOI ERP applications related to pre-order entry practices, including proposal development and order precision.
  • Collaborate with management to pinpoint specific scenarios where employees need to adapt to changes in policies, procedures, regulations, and technologies.
  • Examine orders to confirm compliance with MOI sales support standards and ensure that milestones and benchmarks are achieved.
  • Ensure that the sales support team operates in alignment with established company policies, procedures, practices, and methodologies.
  • Engage with the Sales Support Director and other management personnel to discuss strategies for performance enhancement, effective change management, and continuous training efforts.
  • Conduct individual meetings to assess current and upcoming projects and identify training opportunities.
  • Facilitate departmental training sessions and meetings.
  • Perform additional duties as assigned.

Required Competencies:

  • Strong verbal and written communication abilities.
  • Exceptional interpersonal and customer service skills.
  • Proficient in processing computer data and generating reports.
  • Skilled in the use of office software (Word, Excel, Outlook, etc.).
  • Exhibit a professional demeanor.
  • Outstanding organizational skills.
  • Ability to work effectively in a team setting.
  • Demonstrate adaptability, a positive attitude, professionalism, and flexibility.
  • Meticulous attention to detail.
  • Hands-on experience with ERP and CRM systems.
  • Strong problem-solving capabilities.
  • Excellent time management skills; capable of managing multiple projects with deadlines in a dynamic environment.

Education & Experience Requirements:

A Bachelor's Degree with 3-5 years of relevant experience in support roles, ideally in customer service and solution development, or an equivalent combination of education and experience. Preferred familiarity with ERP and CRM systems.

Physical Requirements:

While executing the responsibilities of this role, employees are frequently required to stand, walk, sit, use hands and fingers for handling or feeling, reach with hands and arms, and communicate verbally or audibly. Employees must regularly lift and/or move up to 25 pounds. Specific vision abilities required for this position include close vision, color vision, and the ability to adjust focus.

Work Environment:

This position is typically situated in a general office setting. The work is primarily sedentary, but may necessitate standing and walking for up to 10% of the time. The working conditions are generally favorable, with adequate lighting and temperature, and no hazardous or unpleasant conditions caused by noise, dust, etc. Work is predominantly performed within an office environment, equipped with standard office tools.

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