Technical Support Specialist

2 weeks ago

Washington, Washington, D.C., United States Service Express Full time

Join Our Team as a Technical Support Specialist

If you are motivated by assisting others,
thrive on tackling complex challenges,
have a passion for hands-on work with technology,
and enjoy collaborating within a team environment, this role may be the perfect fit for you.

As a Technical Support Specialist, you will be part of a dedicated team that addresses the critical needs of our clients, ensuring outstanding service with every interaction.

Key Responsibilities:

  • Maintain and troubleshoot data center hardware, focusing on mid to high-end servers and storage solutions.
  • Deliver on commitments regarding response times and resolutions to foster trust and loyalty among clients and colleagues.
  • Collaborate with the Purchasing department for parts management, engage with Technical Support partners for escalations, and work alongside the local Sales team to exceed client expectations.
  • Participate in ongoing training to enhance and maintain your technical expertise.

Qualifications for Success:

  • Strong problem-solving abilities with foundational knowledge of computer hardware.
  • Availability for on-call duties to meet 24/7 client needs as part of a scheduled rotation.
  • Prior experience in field service is preferred.

What We Offer:

  • Flexible work environment that empowers our team members.
  • A culture that emphasizes hiring for attitude and training for skill, supported by a comprehensive training program.
  • Access to top-tier support teams within our service-oriented organization.
  • Opportunities for personal growth and career advancement.
  • Paid volunteer hours and a day off for your birthday.
  • Multiple health insurance options available from day one.
  • 50% reimbursement for gym memberships.
  • 401k matching program.
  • Competitive hourly wage ranging from $35 to $50 based on experience.

Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a prerequisite for employment. We process your information in accordance with our Privacy Policy.

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