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Roofing Technical Support Specialist
2 months ago
Company Overview:
Sika is a global leader with over a century of expertise in innovation and sustainability, specializing in the development and manufacturing of systems and products for both commercial and residential construction, as well as sectors such as transportation, marine, automotive, and renewable energy.
With a presence in more than 103 countries, Sika operates over 400 manufacturing facilities and employs over 33,000 individuals worldwide. In 2023, the company achieved annual sales of CHF 11.24 billion, reflecting our unwavering commitment to quality, innovation, and environmental stewardship, all while prioritizing our customers' needs.
Position SummaryThe Roofing Technical Support Specialist plays a crucial role in overseeing the installation of Sarnafil Roof Systems, ensuring adherence to proper application protocols. This position involves significant travel to various job sites and includes responsibilities such as conducting warranty inspections and providing training sessions for roofing contractors. The role reports directly to the Regional Technical Manager.
Key Responsibilities:
- Deliver training to applicators for the effective and efficient installation of Sarnafil roofing and waterproofing systems, promoting quality and contractor profitability.
- Monitor the application process by attending job initiations and conducting on-site visits to ensure compliance with best practices and Sarnafil specifications, documenting findings through field reports.
- Perform final inspections to verify technical acceptance for warranty issuance.
- Serve as the primary liaison among applicators, general contractors, consultants, architects, building owners, and Sarnafil throughout the installation process.
- Provide updates to the Technical Manager regarding project progress, challenges, and requirements.
- Assist the Sales team and others with pre-job meetings, roof assessments, and warranty claims.
- Follow up on leak and warranty claims, executing necessary repairs as required.
- Inspect existing Sarnafil roofs for warranty transfers, extensions, and annual evaluations.
- High School Diploma; an Associate degree is preferred.
- 2-5 years of experience in the roofing sector.
- Technical proficiency in single-ply roof membrane installation, particularly Sarnafil.
- Strong written and verbal communication skills.
- Willingness to travel extensively within the region, including some overnight trips.
- Proficient in computer applications.
Competitive Benefits: Sika offers health insurance from day one, a 401k plan with a 5% company match, performance bonuses, year-end profit-sharing, paid time off, and educational assistance.
Meaningful Work: The products developed by Sika enhance our environment, and every employee's contribution helps improve daily life by making our world stronger, more durable, and reliable.
Company Culture: At Sika, we foster a culture of entrepreneurship, empowering individuals to make decisions, learn from experiences, and shape their careers.
Community Engagement: Sika Corporation actively participates in community initiatives, supporting volunteer efforts and charitable activities across the United States.
Sustainability Commitment: Sika is dedicated to sustainable development, minimizing environmental impact, and fulfilling social responsibilities. The company promotes energy-efficient projects and implements various measures to enhance economic, social, and ecological sustainability.
Sika Corporation is an equal opportunity employer, committed to creating a work environment that supports, inspires, and respects all individuals. We welcome applications from all qualified candidates without discrimination based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.
