Inside Sales and Customer Support Specialist
2 weeks ago
Position: Customer Service Representative
Compensation: $24/HR
Midland Garage Door is seeking a dedicated individual to enhance our exceptional customer service team. If you possess experience in customer service, particularly in sectors such as building supplies, construction, or home goods, this role may be ideal for you. Our Customer Service Representatives play a vital role in supporting our dealers by managing orders, generating quotes, and resolving issues through collaboration with various departments within the Midland organization.
Key Attributes You Bring:
- Positive Attitude
- Willingness to Learn
- Professional and Courteous Demeanor
What Midland Offers You:
- Competitive pay and benefits
- Standard work hours: Monday-Friday, 8am-5pm
- Growth opportunities within a thriving company
The primary responsibility of this role is to assist customers through various communication channels, addressing service-related inquiries. The Customer Service Representative (CSR) will engage with multiple teams and colleagues across different locations, making them a crucial part of the customer experience.
Essential Responsibilities:
- Assist customers with quotes, orders, delivery, and troubleshooting general concerns.
- Maintain a professional relationship with every customer and foster a positive rapport.
- Accurately enter quotes and orders into the system in a timely manner.
- Calculate and input fabrication changes as necessary.
- Request quotes and orders from vendors as required.
- Organize and file orders, bills of lading, and other documentation promptly.
- Process RGAs, warranties, and related documentation in line with company policy.
- Promote a culture of teamwork and collaboration across departments.
- Provide assistance to both internal and external customers with a proactive attitude.
- Exemplify Midland Values: Service, Quality, and Integrity.
Additional Responsibilities:
- Support production areas as needed.
- Perform other duties as assigned by management.
Required Competencies:
- Professional and courteous demeanor in all interactions.
- Ability to build and maintain relationships.
- Strong attention to detail and organizational skills.
- Excellent time management abilities.
- Capability to handle multiple tasks simultaneously.
- Ability to read and interpret invoices, statements, and job specifications.
- Basic math skills: addition, subtraction, multiplication, and division.
- Sound judgment and problem-solving skills.
- Strong customer focus for both internal and external clients.
Note: Candidates offered employment must successfully complete a pre-employment drug test and background check.
Benefits Include:
- Medical and Dental insurance with company contribution
- HSA company contribution/match
- 401K with company match
- Company-paid life insurance
- Vision insurance
- Cafeteria plan
- Paid vacation and holidays
- Sick leave
We value punctuality, dependability, and a positive attitude in our team members.
Midland Garage Door is an equal opportunity employer and is committed to providing reasonable accommodations for qualified individuals with disabilities.
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