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Inside Sales and Customer Support Specialist

2 months ago

Springfield, Nebraska, United States Midland Garage Door Full time
Job Overview

Position: Customer Service Representative

Starting Wage: $24/HR

Midland Garage Door is seeking to enhance our exceptional customer service team. We are looking for individuals with a background in customer support, preferably in sectors such as building materials, construction, or home improvement. Our Customer Service Representatives play a crucial role in assisting our dealers with order placements, generating quotes, and resolving any issues by collaborating with various departments within the Midland organization.

Key Attributes We Value:

  • Positive Attitude
  • Willingness to Learn
  • Professional and Courteous Demeanor

What We Offer:

  • Competitive compensation and benefits
  • Standard work hours: Monday-Friday, 8am-5pm
  • Opportunity for growth within a dynamic company

The primary responsibility of this role is to support customers through various communication channels, addressing service-related inquiries. The Customer Service Representative (CSR) will engage with multiple teams and colleagues across different locations, playing an integral part in enhancing the customer experience.

Essential Responsibilities:

  1. Assist customers with quotes, orders, delivery, and troubleshooting any concerns.
  2. Maintain a professional demeanor and build positive relationships with customers.
  3. Accurately enter quotes and orders into the system in a timely manner.
  4. Calculate and input fabrication changes as required.
  5. Request quotes and orders from vendors as necessary.
  6. Organize and file orders, bills of lading, and other documentation promptly.
  7. Process returns, warranties, and related documentation in line with company policies.
  8. Promote a culture of teamwork and collaboration across departments.
  9. Provide assistance to both internal and external customers with a proactive attitude.
  10. Exemplify Midland Values: Service, Quality, and Integrity.

Additional Responsibilities:

  1. Assist in production areas as needed.
  2. Other duties as assigned by management.

Required Competencies:

  1. Professional and courteous demeanor in all interactions.
  2. Ability to foster and maintain relationships.
  3. Strong attention to detail and organizational skills.
  4. Excellent time management abilities.
  5. Capability to handle multiple tasks simultaneously.
  6. Ability to read and interpret invoices, statements, and job specifications.
  7. Basic math skills: addition, subtraction, multiplication, and division.
  8. Sound judgment and problem-solving skills.
  9. Strong customer focus for both internal and external clients.

Note: Candidates offered employment will be required to pass a pre-employment drug test and background check.

We are dedicated to our team members and provide a comprehensive benefits package, including:

  • Medical and Dental insurance with company contributions
  • Health Savings Account (HSA) contributions
  • 401K plan with company match
  • Company-paid life insurance
  • Vision insurance
  • Cafeteria plan
  • Paid vacation and holidays
  • Sick leave

We encourage punctual, dependable, and motivated individuals with a positive attitude to consider this opportunity.

Midland Garage Door is an equal opportunity employer and does not discriminate based on race, color, religion, national origin, citizenship status, ancestry, age, sex, sexual orientation, marital status, disability, military status, or any other characteristic protected by law.

We will make reasonable accommodations for qualified applicants with disabilities. Applicants needing accommodations should contact Human Resources.

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